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FREQUENTLY ASKED QUESTIONS For IT staff/Network
Managers Can I still use McAfee until August
31st? Can I install Trend software on my home computer? The Trend Micro client is licensed for faculty, staff, and student computers engaged in USC teaching, learning, research, and administration, and is not intended for personal use. As students typically use their home computers in conjunction with their courses at USC, these are covered.  Can visiting students or visiting professors use TrendMicro? The software is available at no charge for students, faculty and staff of the University. Visiting professors would be considered faculty while they are here. What does the Wireless Protection option provide? Wireless Protection installs a specialized client from your computer via hotsync to your PDA. At the moment, we are encouraging Notifylink users to avoid this product until we can test it further. How can I obtain an MSI file so that I can distribute the client via Active Directory GPO? A CD, intended for Network Managers, is available from Software Distribution that includes both .exe and .msi installers. Can OLE Layers be explained in more detail? OLE is an acronym for Object Linking and Embedding. This is used by Microsoft Office products to embed themselves in other Office products (such as embedding a Word document in a Power Point document). Unfortunately, some viruses can embed themselves in these layers as well. The Trend Micro Office Scan client scans down into OLE layers to find embedded viruses. We chose a default of 3 layers as a balance between protection and performance. Can Roaming Mode be defined? Note: Roaming Mode is unnecessary and disabled in the default installation. Roaming Mode's primary purpose is to allow the computer to update from Trend Micro's ActiveUpdate server and all end-user clients are set to connect to this server if they lose connection with our OfficeScan servers. A- Roaming clients are commonly notebook computers with the OfficeScan client program installation. These clients continue to provide virus protection, but have delays in sending their status to the server. Roaming privileges are normally assigned to clients that are disconnected from the server for an extended period of time. When a client is granted roaming privileges, it can update itself directly from the Trend Micro ActiveUpdate server by clicking Update Now! on the OfficeScan shortcut menu. Enable roaming mode to prevent the OfficeScan server from automatically sending updated components and notifications to clients (excluding Manual Deployment). However, roaming clients can still perform updates. To enable roaming mode on your computer:
Can the OfficeScan client be configured to require a password to uninstall? Yes, this requires a special configuration request. You will need to call the UTS Help Desk at 777-1800 and place a work order to have a group set up for your clients with special privileges. Information that will be needed include computer names for all users. Where can I go to pickup a copy of TrendMicro for my computer or lab environment? University Technology Services does have limited copies available for faculty and/or staff that need TrendMicro AntiVirus protection for their office and/or lab environments. Please contact UTS – Software Distribution at 777-1800 (Use option 2). A “zero-dollar” purchase requisition will be needed. What about the future for Mac users? Mac users will continue to use McAfee Virex. The new version is available on VIP. How often does TrendMicro Office Scan do updates? As long as you are online, updates are performed automatically each hour. You can also manually update your virus protection by right clicking on the icon, and select Update Now. Office Scan updates once hourly. The settings cannot be changed. Do I need to uninstall McAfee AntiVirus before I install TrendMicro? No. When you download TrendMicro from VIP, McAfee will automatically be uninstalled from your computer. If you have problems, please contact the Help Desk at 777-1800. I see a different looking icon in my system tray. What should I do?
When I click on the Damage Cleanup Services to scan and remove spyware, it takes a long time. Is this normal? One of the advantages of TrendMicro Office Scan, is that it offers spyware removal service. For computers that have never been through spyware removal, this process may take several minutes. This is normal. Your computer is being checked for malicious programs and TrendMicro Office Scan is removing these for your protection. Since TrendMicro Office Scan offers spyware protection, should I stop using the spyware protection that I already have? Trend does scan for Spyware but cannot remove all of it. Please continue to use your current Spyware tools (Spybot, Ad-Aware, etc.) in addition to TrendMicro Office Scan. I have a Linux or Netware operating system. Should I run TrendMicro? Yes . The only people who do not need TrendMicro are Macintosh Operating System users. All Mac users will continue to use their current antivirus protection, McAfee Virex. TrendMicro ServerProtect for Linux and Netware is currently in test by the University Technology Services staff and will be available as soon as all testing is completed. What about regional campuses? Do we still need to use TrendMicro? The change to TrendMicro is in effect for all University campuses. If you do not see the option in VIP to download this software, please contact the UTS Help Desk at 777-1800 and choose Option 2 for Software Distribution I noticed the option on my OfficeScan client to scan mail. Do I need to enable this option to ensure that my mail is safe? If your email system is scanning your mail, this is not necessary or advised. For most people on the USC campus, there are already spyware and virus scans being run on your University e-mail, so this is not necessary. The default OfficeScan client installation scans all files, including email attachments, as they are opened and will not allow file execution if a virus is detected. The Scan Mail function is designed to scan email stored and viewed on the email server if the server doesn't have its own antivirus. Our research found the Scan Mail function to be incompatible with our GroupWise configuration. Why is the University switching to TrendMicro? The annual licensing agreement with McAfee AntiVirus Software ends on August 31, 2006. University Technology Services evaluated the leading anti-virus and anti-spyware solutions and procured the TrendMicro products because it provides excellent antivirus protection, superior anti-spyware capability as compared to others, and an optimal level of integration with the Exchange email system. How do I install TrendMicro from a client disk
image?
Why does Windows XP report that OfficeScan is out of date, and
the Update Now option is unavailable?
Download the hotfix here: https://software.csd.sc.edu/avtools/Hotfix/WindowsXP-KB892489-x86-ENU.exe |
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You can manually update your virus
protection by right clicking on the icon, and select Update Now.
(Note:
This is normal for many off-campus students and some regional
campuses. When you come back “online” you should see the normal
icon. The software will continue to obtain updates from the
Trend Micro website via the internet.) 
. Please connect to your
network as soon as possible and right click on this icon to get
the correct updates for TrendMicro Office Scan.| USC LINKS: | DIRECTORY | MAP | EVENTS | VIP |
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