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FREQUENTLY ASKED QUESTIONS For Faculty/Staff/Students Can I still use McAfee until August
31st? What if I didn’t get the message to
download TrendMicro until August? Can I install Trend software on my home computer? The Trend Micro client is licensed for faculty, staff, and student computers engaged in USC teaching, learning, research, and administration, and is not intended for personal use. As students typically use their home computers in conjunction with their courses at USC, these are covered.  Can visiting students or visiting professors use TrendMicro? The software is available at no charge for students, faculty and staff of the University. Visiting professors would be considered faculty while they are here. So, what should I do for my home computer? If you are using the University-licensed McAfee on your home computer after August 31st, it will not be officially supported by the University. This means, eventually you may not be able to receive the appropriate updates and your computer may become at risk for a virus. Therefore, we strongly recommend you purchase antivirus software on your own for your home computer. There are several different companies that provide this at a very reasonable price and are available at area computer retailers or online. Also, many Internet Service Providers provide antivirus and anti-spyware protection to their customers free of charge. I’m a graduate and/or part-time student … Can I use the University-licensed anti-virus protection? All students, both undergraduate and graduate, and on and off-campus, can use TrendMicro AntiVirus software protection while they are students at the University of South Carolina. This also includes part-time students and students learning at a distance. Do I need to uninstall McAfee AntiVirus before I install TrendMicro? No. When you download TrendMicro from VIP, McAfee will automatically be uninstalled from your computer. If you have problems, please contact the Help Desk at 777-1800. I see a different looking icon in my system tray. What should I do?
When I click on the Damage Cleanup Services to scan and remove spyware, it takes a long time. Is this normal? One of the advantages of TrendMicro Office Scan, is that it offers spyware removal service. For computers that have never been through spyware removal, this process may take several minutes. This is normal. Your computer is being checked for malicious programs and TrendMicro Office Scan is removing these for your protection. Since TrendMicro Office Scan offers spyware protection, should I stop using the spyware protection that I already have? Trend does scan for Spyware but cannot remove all of it. Please continue to use your current Spyware tools (Spybot, Ad-Aware, etc.) in addition to TrendMicro Office Scan. When I look at the icon in my system tray, it says something weird when I put my mouse over it. Is this normal? Yes, this is normal. It is likely you will see Eng/Ptn 8.000 or something similar. This just lets you know what version of TrendMicro Office Scan you are running. Right click with your mouse on the icon and choose OfficeScan Main to view the interface. From there, you can run virus scans and check/remove any spyware from your computer. If you simply want to update your virus protection, when you right click on the icon, click Update Now. I installed the Trend Micro OfficeScan on a University PC from a location off campus. The install completed successfully, but the Trend Micro client indicates a disconnect icon .  What should I do?When your computer is operating outside the USC network, you will see the "disconnect" symbol. The client is unable to connect to the OfficeScan server from outside the network unless you are using a VPN (Virtual Private Network) client. The Office Scan client will still function normally. When it cannot contact the Office Scan system, it then goes to the Trend Micro Web site and downloads the updated definitions from there. ** NOTE: Once a year when the TrendMicro license expires, computers that connect to an off-campus internet service provider will have to remove and reinstall TrendMicro Office Scan. Computers that are connected to the University network will be automatically upgraded and will not need to reinstall the client. I only see something called Office Scan on my computer. Is this the same thing as TrendMicro? In a way, yes. Office Scan is the “client” that runs TrendMicro on your computer. Officially, the University offers TrendMicro Office Scan for all University-licensed machines, including personal student computers. For many “home” and “private” users of TrendMicro, the “client” is called PC-cillin. I noticed the option on my OfficeScan client to scan mail. Do I need to enable this option to ensure that my mail is safe? If your email system is scanning your mail, this is not necessary or advised. For most people on the USC campus, there are already spyware and virus scans being run on your University e-mail, so this is not necessary. The default OfficeScan client installation scans all files, including email attachments, as they are opened and will not allow file execution if a virus is detected. The Scan Mail function is designed to scan email stored and viewed on the email server if the server doesn't have its own antivirus. Our research found the Scan Mail function to be incompatible with our GroupWise configuration. Why is the University switching to TrendMicro? The annual licensing agreement with McAfee AntiVirus Software ends on August 31, 2006. University Technology Services evaluated the leading anti-virus and anti-spyware solutions and procured the TrendMicro products because it provides excellent antivirus protection, superior anti-spyware capability as compared to others, and an optimal level of integration with the Exchange email system. How often does TrendMicro Office Scan do updates? As long as you are online, updates are performed automatically each hour. You can also manually update your virus protection by right clicking on the icon, and select Update Now. Office Scan updates once hourly. The settings cannot be changed. Can the time of day for scheduled scans be changed? Yes, scheduled scan times can be changed but not disabled. To configure Scheduled Scan
Where can I go to pickup a copy of TrendMicro for my computer or lab environment? University Technology Services does have limited copies available for faculty and/or staff that need TrendMicro AntiVirus protection for their office and/or lab environments. Please contact UTS – Software Distribution at 777-1800 (Use option 2). What about the future for Mac users? Mac users will continue to use McAfee Virex. The new version is available on VIP. I have a Linux or Netware operating system. Should I run TrendMicro? Yes . The only people who do not need TrendMicro are Macintosh Operating System users. All Mac users will continue to use their current antivirus protection, McAfee Virex. TrendMicro ServerProtect for Linux and Netware is currently in test by the University Technology Services staff and will be available as soon as all testing is completed. What about regional campuses? Do we still need to use TrendMicro? The change to TrendMicro is in effect for all University campuses. If you do not see the option in VIP to download this software, please contact the UTS Help Desk at 777-1800 and choose Option 2 for Software Distribution I already have TrendMicro on my computer. Will this be uninstalled if I need to download the University-version from VIP? If you download TrendMicro from VIP and you already have TrendMicro running, it will uninstall only if the downloaded version is newer than the existing version. I am having problems with a Non SQL related download error, what do you suggest? If you are using Netscape version 8.0 you may want to try Netscape version 7.2 or another browser. If you still have problems, please contact the UTS Help Desk at (803) 777-1800. How do I know that the updates are being done? The update information is available under the Help/About tab on the Office Scan Main window and will look similar to this: 
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You can manually update
your virus protection by right clicking on the icon, and
select Update Now. 
Please connect to your network as soon as
possible and right click on this icon to get the correct
updates for TrendMicro Office Scan.| USC LINKS: | DIRECTORY | MAP | EVENTS | VIP |
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