Service Level Agreements: University Technology Services

University Technology Services offers a wide variety of services and support. A service level agreement (SLA) allows UTS to offer colleges, departments and University organizations these services on an enterprise level. These SLA's can be customized for each requesting department, college or organization. The following is an overview of what is offered. Please click on the service for more information.

	Data backup from a server and storage of weekly data backups in a highly secure, off-site location Data Backup	Providing support for desktop and laptop computers to ensure maximum efficiency Desktop Support	Providing a secure, climate-controlled location for servers Physical Server	Providing a secure, climate-controlled location for virtual server while eliminating hardware costs Virtual Server	Providing access to high-volume storage while eliminating the need for departmental equipment purchases Storage Area Network	Providing technical and administrative support for college and departmental SharePoint sites that are housed on a UTS server SharePoint	Send information through a secure University system; Choose an unlimited campaign or per e-mail plan Mass E-mail
Cost	Based on storage needs	$25/per FTE or $25/per lab or kiosk computer	$735 /month	Based on storage and support needs	$.20/per GB	$45 /month	$60/month or $350/per campaign

If you would like more information about Service Level Agreements, you can contact our UTS Help Desk at helpdesk@sc.edu or call (803) 777-1800. You can also fill out a request for information form by clicking here.

A UTS Help Desk consultant will be in touch with you to find out your needs and to see how we can help your department or college.