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TELEPHONE SERVICES
University Technology Services handles telephone services for faculty, staff and students living on-campus.
| ON - CAMPUS STUDENTS: Click here for telephone services specific to students living on-campus. |
EMERGENCY TELEPHONE SERVICE
The University of South Carolina has designated a telephone number for
emergency service. It is 911.
When dialed, the caller will reach the University Police Department which
is available twenty-four (24) hours per day.
If anyone at the University is receiving harassing or obscene telephone
calls, please contact the University Police at 7-4215 immediately and keep
a written log of the date, time call was made, type of call, type of voice,
and if you heard any background noises. Give this information to the
University Police at 7-4215.
DIALING INSTRUCTIONS
NOTE: The area codes for South Carolina are 803, 843, and 864.
| What Area
Are You Dialing? |
Here's
How You Dial! |
| On-Campus Students (544-xxxx) |
4 + last four digits |
| On-Campus Staff/Faculty
(777-xxxx) (576-xxxx) |
7 + last four digits or
6 + last four digits. |
| Columbia Local Calling Area |
9 + seven digit number |
| Long Distance Direct 9+
Service (Students) |
9 + 1 + area code + seven
digit number + wait for a dial tone, enter your authorization code. |
| Long Distance Direct (Faculty
and Staff) |
9 + 1 + area code + seven
digit number |
| Long Distance With Personal
Calling Card |
9 + 0 + area code + seven
digit number
Enter your calling card number after you hear the tone. |
| Long Distance With 800 No.
Access |
For Another Carrier: 9 +
1 + ("800" number)
Then follow the carrier's instructions. |
| International With 9+ Service
(Students) |
9 + 011 + country code +
city code + number
After you receive dial tone, enter your authorization code. |
| International Direct (Faculty/Staff) |
9 + 011 + country code +
city code + number |
| International With 9+ Service
(Students) |
9 + 011 + country code +
city code + number
After you receive dial tone, enter your authorization code. |
| Information Service On Campus
Operator |
0 |
| Information For Columbia
Area (Students) |
9 + 411 + authorization
code |
| Information For Columbia
Area (Faculty/Staff) |
9 + 411 |
| Information Within the United
States (Students) |
9 + 1 + area code + 555-1212
+ authorization code |
| Information Within the United
States (Faculty/Staff) |
9 + 1 + area code + 555-1212 |
To reach an international operator, please use a pay phone or go off
campus.
The following instructions can be used by Faculty and Staff for access
to the other University campuses.
|
On-Campus Staff/Faculty at |
Here's How You Dial! |
| USC Aiken |
56 + last four digits |
| USC Beaufort South |
53 + last four digits |
| USC Beaufort North |
50 + last four digits |
| USC Lancaster |
6 + last four digits |
| USC Salkehatchie East
(Walterboro) |
51 + last four digits |
| USC Salkehatchie West
(Allendale) |
58 + last four digits |
| USC Upstate |
52 + last four digits |
| USC Sumter |
55 + last four digits |
| USC Union |
54 + last four digits |
| USC School of Medicine |
733 + last four digits |
TELEPHONE REPAIR
The University of South Carolina Telephone Repair Service can be reached by dialing 7-1800 from any University telephone. You can also place a work order on line by going to web page helpdesk.uts.sc.edu. Please note that if you choose to call repair prior to checking out your own set, you will be subject to a repair service charge if the problem is later found to be in your set.
Several common problems that occur and methods for resolving them are:
| Telephone
Repair |
How To
Handle |
I do not have a dial tone
...
There is a lot of static on my line ...
My telephone doesn't ring ... |
Make sure that everything is plugged in correctly. Borrow a working set of the same type (i.e.-standard telephone) and its cords and plug them into your jack. If the problem disappears, have your set or its cords replaced. Call 7-1800 for set replacement instructions. If the problem is still occurring, call 7-1800 for assistance or to place a service call go to helpdesk.uts.sc.edu. |
| My Voice Mail does not work |
Call 7-1800 for any voice
mail problems or place a service call go to
helpdesk.uts.sc.edu |
POLICY FOR DIRECTORY INFORMATION
AND TELEPHONE DIRECTORIES
The University of South Carolina provides local (on-campus) telephone contact information for those students presently enrolled and faculty and staff. Directory information, as defined in the "CAROLINA COMMUNITY", is obtained from student and personnel records. Any person wishing to change, add or delete such information must follow the necessary procedures through the Registrar's Office, University Human Resources and/or University Housing where applicable. To make changes on line, go to vip.sc.edu.
The University of South Carolina campus telephone directory is distributed each Fall by Student Media. Additional copies, if available, may be obtained from University Technology Services Annex, Wheat Street loading dock, (777-1400). Persons outside the "Carolina Community" may purchase a directory only at the Student Media Business Office, Russell House, 3rd floor.
REQUEST FOR TELEPHONE
SERVICES
All requests for the addition, deletion, or alteration of telephone services
can be made on line by going to helpdesk.uts.sc.edu.
Or by calling University Technology Services at 7-1800.
SPECIAL TELEPHONE FEATURES
The University of South Carolina Telephone Service does provide several
special features that can make life a lot nicer when it comes to handling
telephone calls. The following are the most widely used of these features.
For more information, you may contact University Technology Services at
7-1800.
| Special
Feature |
How To
Use |
| Call Waiting |
This provides for a tone
which can be heard while you are taking part in a conversation and
another caller tries to reach you.
After hearing the tone, depress your switchhook quickly but solidly.
Dial 106. Your first call is now on hold and the second one is on
your phone.
To alternate between calls - Depress your switchhook quickly but solidly.
Dial 106. Resume your conversation with the call previously on hold.
You may also simply disconnect the first call by hanging up and the
second call will then ring on your phone.To permanently remove call waiting, please call University Technology
Services at 777-1800 and request to have call waiting removed from your
extension. For students, this requires agreement from all roommates
sharing a single telephone number. To temporarily remove call waiting,
dial 113. You should then dial your number with the dial tone received
and not hang up. This will only block call waiting for the duration of
this call. |
| Call Hold |
This allows you to place
a call into a hold state while you do something else such as look
up some information that the caller needs.
Depress your switchhook quickly but solidly. Listen for the special
tones. Lay the handset down. The caller cannot hear anything going
on at your end. To return to the call, depress the switchhook again
and resume your conversation.
After dialing a long distance number and there is no connection, hold
the switch hook down for 8 seconds before dialing out again. Otherwise
it will put the first call on hold and a charge will be applied. |
Enabled VoiceMail (EVM)
|
EVM allows your
GroupWise email system to be the repository for all your voice,
fax and email messages. EVM has three components:
- evmDelivery - Get unified messaging capability with your
existing Octel message server. This application delivers all
voice and fax messages to your existing email system. Now you
can easily view and print your faxes from your email inbox or
listen to a voicemail message on your multi-media PC.
- evmNotify - Message waiting, when and where you need it.
Exactly like a message waiting light, except the application
generates an email notification to any email address, including
wireless PDA's and digital cell phones. This application is
great for remote workers.
- evmForward - Ever need to forward a voice message to someone
not in your voice network? This application enables you to
forward voice messages to anyone with an email address.
evmForward is also an ideal way to archive those messages you
want to save.
Please contact the UTS Help Desk to request this service,
777-1800. There is a one-time $15 charge.
|
| Stutter Dial Tone |
Have you ever wanted voice
mail but didn't apply for it because your telephone set doesn't have
a message waiting light? University Technology Services can install
a feature called Stutter Dial Tone which is an audible sound that
tells voice mail users a message is waiting in their mailbox. Call
7-1800 if you would like to try this service. Charges may occur. |
| Extension to Cellular, EC500
|
EC500 is an enhanced feature
that is available with our university telephone switch. EC500 treats
your cell phone as if it were an extension of your desk telephone.
The benefits of EC500 are: you will be able to work anywhere, anytime,
using your cell phone, one number reach ability, caller id supported,
works with any type of wireless/cellular service, the ability to switch
to your desk phone while on an EC500 call, and unanswered office calls
will be routed to your office voice mailbox. Excessive use of EC500
will increase the cellular minutes. EC500 is user-friendly and controlled
by the user. There is a one-time charge of $15.00 to activate this
feature. To order EC500 submit a ticket and indicate your cellular
telephone number.
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