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Office Hours:
M-F 8:30 a.m. - 5 p.m.

Service Desk Hours:
M-F 8 a.m. - 6 p.m.

iCARE Center Hours:
M-F 8:30 a.m. - 5 p.m.

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Frequently Asked Questions

If you need additional support, please contact the UTS Service Desk.

Antivirus

Is antivirus software required to access the network?

All computers that connect to the university network are required to have antivirus software installed and updated.

What antivirus software does the university recommend?

Students 
Students with Windows 7 or earlier, or a Mac, can receive a free antivirus program from UTS, purchase or download a free antivirus program from numerous locations online, or purchase antivirus software from a retail store..

Students with Windows 8 are already protected by Microsoft’s Windows Defender, a built-in feature of Windows 8. If you choose to install a different antivirus program, be sure to disable Windows Defender first.

Faculty and Staff 
Symantec Protection Suite is available on https://my.sc.edu/software/ for all university-owned computers. The software can also be installed on your personal home computer.

Where can I download the university recommended antivirus software?

Students 
Free antivirus software for Windows 7 and earlier, and Macs, is available from UTS.

Windows 8 users are already protected by Microsoft’s Windows Defender, a built-in feature of Windows 8. If you choose to install a different antivirus program, be sure to disable Windows Defender first.

Faculty and Staff 
Symantec Protection Suite can be downloaded from https://my.sc.edu/software/ on all university-owned computers and faculty and staff personal home computers.

Can I install the university's antivirus software, Symantec Protection Suite, on my home computer?

Faculty and staff can install Symantec Protection Suite on their personal home computer.

Can visiting professors use the university's antivirus software, Symantec Protection Suite?

Visiting professors and persons classified as associates can install Symantec Protection Suite on their university-owned computers.

Whom do I contact for assistance with antivirus software?

Contact the UTS Service Desk.

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Blackboard

What is Blackboard?

Blackboard is an online course management system available to the entire USC community. A Blackboard course is automatically generated for every USC course. Departments and organizations can also use Blackboard to share information or for non-academic courses.

For more information, visit the UTS Blackboard site.

How Do I Login to Blackboard?

Go to blackboard.sc.edu (no www) and enter your Network Username and password.

What is my Blackboard Username and Password?

You log in to Blackboard with your Network Username and password. For information on the Network Username and password, click here.

Why should I use Blackboard?

Blackboard can be used to supplement traditional face-to-face classroom activity or to deliver a completely online course. Blackboard includes tools for managing student communication and grades, sharing content, collaborating outside of class, administering quizzes and surveys, and communicating with email or chat. Also, Blackboard can be used as a tool to keep student majors or student groups informed and to collaborate with others on research projects.

What are some test-taking tips?

  • Do not open another browser or try to go to another web site while taking a test on Blackboard.
  • Do no click the back or forward buttons on your browser. Only use the buttons provided in the test. Many tests will not allow you to backtrack and clicking the back button will end your test.
  • Turn off your instant messenger or email notifications. Do not interrupt your test to respond to email. Your email software may interfere with the operation of your browser.
  • Do not leave in the middle of your test and come back to it later. If you are taking the test off campus, your Internet service provider may disconnect you from the Internet if your browser is idle for too long.
  • Avoid taking tests between 4 and 7 a.m. Nightly processes are running at that time and can slow response times.
  • Be patient when submitting an answer. Clicking multiple times can cause problems or can be seen as an attempt to backtrack.

How do I change my email address in Blackboard?

  1. Log in to Blackboard.
  2. In the Tools module, click on Personal Information.
  3. Click Edit Personal Information.
  4. Type in your preferred email address in the email field.
  5. Click Submit.

How do I hide a course in my Course List?

  1. Log in to Blackboard.
  2. Choose the Courses tab.
  3. Move your mouse over the Course List heading then click the Manage Course List Icon that appears on the top right.
  4. Locate the row for the course you want to hide and clear the check box in the Course Name column.
  5. Be sure all check marks are cleared in that course's row.
  6. Repeat for each course you want to hide.
  7. Click Submit when finished.

What is Safe Assign?

SafeAssign is a plagiarism prevention service on Blackboard that detects unoriginal content in student papers. In addition to deterring plagiarism, SafeAssign also includes features designed to aid in educating students about plagiarism and the importance of proper attribution of any borrowed content.

How does SafeAssign Work?

Instructors can directly submit assignments through SafeAssign or can create a link for students to submit SafeAssignments. Once an assignment is submitted, SafeAssign compares it against a set of academic papers to identify areas of overlap between the submitted assignment and existing works. After the paper has been processed, an originality report will be available detailing the percentage of text in the submitted paper that matches existing sources. The report also shows the suspected sources of each section of the submitted paper that returns a match.

Note: It is important to read the report carefully and investigate whether or not the block of text is properly attributed.

How do I submit a Safe Assignment?

  1. Click on the View/Complete link below the Assignment. SafeAssignments are identified with a green checkmark.
  2. Either type or copy and paste the comments in the comments field, if desired.
  3. Browse to select a file to submit. Please avoid from using special characters (#, &, ?, =, etc.) in filenames.
  4. You can volunteer to submit your paper to the Global Reference Database by selecting the check box. After your paper is submitted, it will be included in future plagiarism checks for every university using SafeAssign.
  5. If you do not check Global Reference Database, your paper will only be added to USC’s database and will be included in future SafeAssign checks for all USC Blackboard courses.
  6. Click Submit.

Note: Please be aware that some browsers such as Internet Explorer may ask you to respond to a security question before you can submit your paper. After responding to the security question, you may be required to start over with your SafeAssign submission.

You can verify that your assignment was received in My Grades under the Tools tab. An exclamation point (!) in the grade column indicates the assignment was received. Once the instructor grades the assignment, the exclamation point will be replaced by your grade.

After your assignment has been graded, you can view a SafeAssign report that details potential instances of plagiarism. To view the report, simply click on the icon in the SA Report column.

What types of files can I submit to Safe Assign?

The following types of files can be submitted to SafeAssign:

  • Microsoft Word (*.doc and *.docx)
  • PDF (*.pdf)
  • Rich Text Format (*.rtf)
  • Plain Text (*.txt)
  • Web page (*.htm and *.html)
  • A ZIP file containing multiple files in any of the above formats (*.zip)

Note: Do not use any special characters (@, #, &, etc.) or spaces in your document filename. Only use letters and numbers, e.g. Assignment1.doc.

How do I resolve browser issues?

For Browser Support:

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Cable Television

What is the number to call if I have a cable TV problem?

If you are a student living in a residence hall, please call 7-FIXX to report all cable television problems. All other cable television customers should call 7-1800 to report problems or to request service.

What if I have a snowy picture?

Make sure the cable between your TV and the wall jack is plugged in securely. If your cable is running through a device and then to your TV, make sure your device is configured properly. Please refer to your device's instruction manual on how to properly set-up with cable service.

What if the wall jack is broken?

If you are a student living in a residence hall, please call 7-FIXX to report all cable television problems. All other cable television customers should call 7-1800 to report problems or to request service.

Do I have to be in my room when the cable service guy comes?

Not necessarily, if you have left complete information on the trouble line. A technician will contact you if more information is needed or to notify you that need to be present during a service visit.

I don't have a wire to connect my TV to the wall. What do I do?

The coaxial cable must be supplied by the student. Purchase one from a USC bookstore or an electronic retail store.

USC does not carry my favorite channel, who do I talk to?

Send an email to UTS@sc.edu.

I want to run a bulletin board announcement, where do I get the form?

I want a certain movie to play on WRHA CHANNEL 8, who do I contact?

Send an email to WRHA.

What if I can't get any channels above channel 13?

Make sure your TV or VCR is set up for cable and not off-air. This is usually a menu function on your TV under Setup.

How do I know what movie is playing next?

Tune to Channel 8; the ticker is along the bottom of the screen when movies are not playing.

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Faculty/Staff Email

What is the University Email System?

The University E-mail System is designed to offer all USC faculty and staff email service and includes an easy-to-use web interface. The email system is Microsoft Exchange 2010.

What email clients will be supported?

The University Email System supports web based access via Outlook Web Access; most users with Windows workstations will choose to run the Outlook Client. Most Macintosh users will choose to run the Entourage client.  Entourage can be configured securely as a webDAV client.

How will I access the University Email System via the Web?

The URL for web based access is: https://webmail.sc.edu.

How do I connect a secure IMAP client to the University Email System?

What is my email addressin the University Email System?

The default email address is yourusername@mailbox.sc.edu. Some departments / colleges may have an additional email address based on their email domain name.

What are my University Email account limits?

  • Your mailbox can store up to 5 GB of data
  • Individual messages must be less than 32 MB.
  • System backups are maintained for the sake of disaster recovery; University Technology Services will not be responsible for restoring email messages.

How will I know if I have exceeded my space limit?

You will receive a message from the system that your mailbox has exceeded the size limit. You will continue to receive messages but will not be able to send until you free up space by deleting some messages.

Can I extend the size of my USC Mailbox? Will there be a fee?

You cannot get youro mailbox size increased. With a 5 GB mailbox, you should not need to increase the size. With proper mailbox management, 5 GB should be sufficient.

How do I forward my University Email from Outlook Web Access to another email account?

Is virus scanning enabled?

Yes. The University Email system is running Symantec Mail Security for Microsoft Exchange to scan all incoming and outgoing emails; this scan will block known viruses from your email messages.

NOTE: Email virus scanning does not replace the need for you to run virus protection software on your workstations, but supplements that protection. BE SURE your machine is fully patched and has up-to-date virus protection.

What things does the anti-virus system block?

The first thing it filters out, of course, are known viruses!
The anti-virus filter will not allow attachments with the following file extensions. 386, .ade, .adp, .asx, .bas, .bat, .bin, .ceo, .chm, .cmd, .cnf, .com, .cpl, .crt, .csh, .dll, .dot, .eml, .exe, .hiv, .hlp, .hta, .htt, .inf, .ins, .isp, .js, .jse, .jtd, .lnk, .mad, .maf, .mag, .mam, .maq, .mar, .mas, .mat, .mav, .maw, .mhtml, .msc, .msi, .msp, .mst, .ocx, .oft, .ovl, .pcd, .pif, .pl, .plx, .ppa, .reg, .scf, .scr, .sct, .sh, .shb, .shs, .sys, .vb, .vbe, .vbs, .vss, .vst, .vxd, .ws, .wsc, .wsf, .wsh, .xnk

What is my USC Network Username and Password?

To determine your USC Network Username and set a password, if you do not know these values, or if you have forgotten your password or your password has expired (passwords expire at least every six months for your security), follow these steps:

  1. Login to VIP (https://vip.sc.edu)
    (Forget your PIN ? Students should contact the Registrar's Office; faculty/staff should contact their departmental Human Resources representative)
  2. Select the "Technology" Link
  3. Select "Show Me Network Username"
  4. Your USC Network Username will be displayed and you will be prompted to choose a password. You will be asked to type it twice for verification. Your password must be a “strong” password. Rules on legal passwords will be displayed.
  5. Click on the "SET PASSWORD" button to set your password to what you have specified.
PLEASE NOTE that setting your password through VIP will change your password for all participating systems, including access to many departmental networks and labs on campus, as well as the Blackboard system.

If you are locked out of the University E-mail System because of multiple attempts to login with an incorrect password (this is a security feature), just log back into VIP and reset your password.

ATTENTION GRADUATING STUDENTS:
Please be aware that access to your University E-mail account will be revoked 1 year after your last semester at USC if you are an undergraduate; access will be revoked 2 years after your last semester at USC if you are a graduate student.

What is a strong password?

Your network password must be at least 8 characters in length. Your network password may not include any part of your name or username. Your USC network password must contain at least 3 of any of the following:

Numerical symbols
Special Characters
Upper Case Letters
Lower Case Letters

Please avoid passwords that contain:

  • Words found in a dictionary (English or other)
  • Names of family, pets, friends, co-workers, fantasy characters, etc.
  • Computer terms and names, commands, sites, companies, hardware, software.
  • Organization or department names or building locations.
  • Birthdays and other personal information such as addresses and phone numbers.
  • Word or number patterns like aaabbb, abc123, qwerty, zyxwvuts, 123321, etc.
  • Any of the above spelled backwards.
  • Any of the above preceded or followed by a digit (e.g., secret1, 1secret).
Passwords should never be written down or stored on-line. Try to create passwords that can be easily remembered. One way to do this is to create a password based on a song title, affirmation, or other phrase. For example, the phrase might be: "I love the Gamecocks because we are the best!" and the password could be: "I<3tGCbWrtb!" or "1LTgcbC0ZwRTB~" or some other variation.
NOTE: Do not use either of these examples as passwords!

How often do I have to change my password?

You will be required to change your password at least every 180 days.

What is Outlook Cached Mode?

Running Outlook in Cached mode is the recommended way to configure Outlook.  The performance increase out ways any disadvantages to running Outlook in On-Line mode.
Outlook configured in caching mode maintains a local copy of the entire mailbox which can be accessed offline.  In caching mode, Outlook does not maintain a constant connection to the Exchange server; instead, it connects on a polled basis.  
When enabling cached mode, please note these important changes:

    1. When you enable Cached mode for the first time, it will take several minutes to download your e-mail to your local machine to populate the cached copy.
    2. Cached mode will enable the Junk E-mail Handling Options.  To see these, go to Tools, Options, and then Junk E-mail.
    3. In cached mode, the address book is synchronized with the online address book once each morning.  A manual sync can be performed by selecting Tools, Send/Receive, and then Download Address Book.

The key advantages of using caching mode are as follows.

    1. Outlook can be used in offline mode; users can respond to e-mails although the computer may not be connected to the network.  When the computer re-connects to the network, Outlook will send any messages that were created
    2. Performance is improved.  Users who configure multiple shared folders or calendars with Outlook in non-caching mode often experience delays in connection when switching among folders or calendars.   When Outlook is configured in caching mode, users do not perceive these delays as a constant connection to the server is not maintained. 

The key disadvantages of using caching mode are as follows.

  1. An entire copy of the mailbox is stored on the local computer.   Anyone who has access to the computer and can login locally can view the contents of the mailbox without having to login to Exchange.  In addition, the copy is not encrypted by default.  The risk of maintaining a local copy of the mailbox can be mitigated by encrypting the hard drive or file system of the workstation.
  2. Outlook must re-synchronize each time it is connected to the network.  New messages may take a minute or two to download to Outlook once it has started up after a prolonged disconnect from the network.

I prefer to use my middle name or a nickname, but the Exchange Address Book displays my actual first name.  How can I correct this?

The Exchange address book displays your name exactly as it appears in the HR or the student system.  If you prefer that the address book display your middle name or a nickname, please go to VIP (https://vip.sc.edu ) and update your directory data, found under the Personal functions menu.  Once you’ve logged into VIP, the steps are as follows:

  • Select Personal from the left-hand menu.
  • Select Online Directory Data and Alias.
  • Select Update Form.
  • In the box labeled ‘Preferred Name,’ enter the name you wish to display rather than your first name in the address book.  Do not include your last name.
  • Select Update.

Please note that this update does not take effect immediately.  The updates for address book data are run each night; the Exchange global address book should display your preferred name  by the next day.

I am a faculty or staff member; yet the Exchange Address Book displays my personal phone number.  How can I correct this?

If you are currently registered as a student or have been registered as a student within the last year, your email account reflects your student status; thus, the phone number displayed is the phone number you submitted when you registered.  If you would like for your office telephone number to be displayed, please go to VIP (https://vip.sc.edu ) and update your student information with your office telephone number. 

I wish to send an email to a person whose name appears multiple times in the Address Book; how can I make sure I’m sending my message to the correct person?

As the Exchange address book contains entries for students, faculty, and staff, it is not uncommon to find multiple people with the same name.  To ensure that you are emailing the correct person,  double-click on the name you have selected to view the complete properties.  Address book entries for students only contain their name and phone number while the entries for faculty and staff members should display department name and  office location as well.   You can also check the actual email address to verify that you have selected the correct recipient.

Outlook auto completes addresses as soon as I begin typing.  I sent an email using one of these addresses, but I received a bounce message.

Outlook remembers the email addresses to which you have sent messages; however, the system has no means of detecting whether an email address is no longer valid.   For example, as many departments within USC are still migrating from Exchange, you may have emailed a colleague recently, using an address book entry that is both upper and lower case.  Let’s assume that colleague has now migrated to Exchange since your last message. 

If you attempt to send a message, using the auto completed upper lower case address which is no longer in the global address book, you will receive an undeliverable message reply from the system, typically known as a ‘bounce.’  Delete that address from your auto completion list by highlighting it and pressing delete, and search for the recipient’s name in the Exchange global address list to obtain the correct, updated email address.

How do I delete an incorrect auto completion address?

When you begin to type the person’s name or address, the auto completion list will display.  Scroll down to the incorrect entry using the up and down arrows.  Once the address is highlighted, simply press the delete key.

Why is my name not in the Exchange global address book?

You may be a student who has elected, under FERPA regulations, to maintain your directory information as private.  If you would like to change this status, please contact the Office of the Registrar.   If you are a faculty / staff member who wishes to be listed in the Global Address List (GAL), please contact the UTS Helpdesk (803-777-1800, helpdesk@sc.edu) to be added to the GAL.

Is spam management enabled?

Yes. The University Email System is running the SonicWall anti-spam appliance to screen incoming emails. Any message detected as likely spam is quarantined. You will receive a daily summary in your inbox that you have spam. The message will provide you a link to the quarantine. You should periodically check your quarantined messages to ensure that nothing was tagged as spam that you would prefer to receive. You can configure your preferences for tagging spam and for receiving notifications.

Is all spam quarantined?

No, messages that are recognized as “known” spam are, by default, deleted by the spam management system. You can change this setting via the Spam Management option on the Settings menu in the SonicWall spam management system.

How do I configure my spam management preferences?

The complete User Guide for the SonicWall spam management system can be found here.

How do I access my spam messages?

When SonicWall has quarantined one or more spam message(s), you will receive a message in your inbox with the following subject “Summary of junked e-mails blocked” with instructions on how to view just that message or the contents of your junk box within SonicWall.

Please note that you may have a “Junk E-mail” folder within your mailbox by default; it should be empty as all of your messages that are classified as likely spam are quarantined by the SonicWall spam management system.

Why do email messages from other people within the University get trapped in my junk mail?

Typically, internal email should not ever be trapped by a spam management filter as these only apply to email that is sent by external senders; however, not everyone at USC is using the University email system yet.  Thus, their mail is sent from systems external to the University Email system and are, therefore, subject to filtering for spam.   Once every department has migrated to the University Email system, this problem should no longer occur.

I still receive spam marked with “{SpamScore: ssss…} “in the subject line; why is this occurring and what can I do to correct this?

The reason that you may still be receiving messages in your inbox with “{SpamScore: ssss…}” in the subject line is that these messages are addressed to your @sc.edu alias. These messages are filtered by the spam management system which cannot quarantine the spam but simply adds the string  “{SpamScore:  ssss…}” to the subject line.  

One way to deal with these messages is to configure a rule within your e-mail client, such as Outlook or Outlook Web Access, to move these messages to a junk folder that you check periodically.

Can I connect my Blackberry to the University Email system?

Yes. The University has a Blackberry Enterprise Server. Please contact the UTS Help Desk at (803) 777-1800 to get pricing and procedures for connecting your Blackberry.

Can I connect my Droid to the University Email system?

After migration from Exchange 2003, you may have to reconfigure (delete and add) your account on your Droid.  If you get asked about accepting an Active Sync Policy, it is OK to accept that.  Make sure your device has been updated to the latest version of the operating software.
All Droids are not currently supported.  In testing, not all models work with Exchange 2010 Active Sync. Some users have had success connecting their Droid by installing the "Exchange by Touchdown" application http://www.nitrodesk.com/TouchDown.aspx ).  Your Droid may work as an imap client.

  • The HTC Eris Droid has been tested and does not work natively with Exchange 2010.
  • The Sprint HTC Hero 200 does not work naively with Exchange 2010, but does work with the Touchdown software.
  • The HTC Incredible (version 2.2) does work with Exchange 2010.
  • The Droid (version 2.2.2) does work with Exchange 2010.
  • The Droid X (Verizon) (version 2.2.1) does work with Exchange 2010.

I recently changed my password on VIP but I can’t log into my PDA account. 

What may be occurring is that If you have configured an iPhone or another PDA to synchronize with your email account, it  may be trying to login with your previous password.  Once 7 login attempts have occurred with the incorrect password, your account is locked out.  If this situation occurs then go to VIP (https://vip.sc.edu) and reset your password again to the new password.  Then, immediately,  update your iPhone or PDA to use the new password.   Your account should then be unlocked.

I am having difficulty configuring Outlook on my computer.

Please make sure that your name is published in the Exchange Global Address Book; your name must be visible in the address book before the Outlook configuration can complete. If you are not sure if you are in the global address list, please contact the UTS Help Desk at (803) 777-1800.

I’m encountering script errors when using Outlook Web Access?

Make sure that your internet browser allows pop-ups from Outlook Web Access; otherwise, some functions may return a script error or may default to the login screen.

I am trying to schedule a meeting with someone; when I check his availability, the system reports that no data is found.

The system can only provide availability information for users who have posted at least one appointment to their calendars.

I am unable to create a public folder.

Public folders are not supported on the University Email system; please note that attempting to create a public folder in Outlook Web Access may not report a meaningful error message, depending on the internet browser you are using.

My secure IMAP connection is being refused.

Verify that the IMAP port is set to 993 and that SSL is enabled for this connection. The correct IMAP server name is imap.mail.sc.edu.

Outlook appears to lock up when I’m trying to access a shared folder or calendar; sometimes I receive a message “Trying to connect to server.”

The performance of Outlook depends on multiple factors.  Users with large inboxes tend to experience more delays in Outlook than users with smaller inboxes.  Also, when using shared folders and shared calendars, switching between the folders and calendars can also result in delays.  One option to alleviate this issue is to configure Outlook in caching mode. 

How do I forward my University Email from to another email account?

Please see theinstructions for forwarding email on our University Email instructions page.

How can I prevent Outlook Web Access from disconnecting me?

Outlook Web Access has two connection options, public and private. Your time out period is determined by your selection when logging on. Public will timeout after 15 minutes of inactivity. Private will timeout after 8 hours of inactivity. When using a public or shared computer in a lab or some other location where multiple people use the same computer, you should select the ‘This is a public or shared computer’ option under the Security heading displayed on the login screen for Outlook Web Access.

How can I use all of the functionality of Outlook Web Access when running Firefox as my browser?

Exchange 2010 Outlook Web Access supports Firefox natively. All features are supported.

How does Exchange 2010 Remote Security work with my mobile device?

Exchange 2010 includes remote security administration policies for mobile devices that are Exchange Active Sync compatible. Available security policies are based upon the mobile device manufacturer and can include remote wipe, enforce password, minimum password length, and inactivity time lockout.

Faculty and staff who have their University email, calendar and/or contacts on their personal or USC-issued mobile device may be prompted to accept a remote security administration policy on their mobile device after being upgraded to Exchange 2010. Please inform your users that UTS has no plans at this time to push security policies to any mobile device connected to the University’s Exchange 2010 system. Faculty and staff that choose to connect their personal mobile device to the University Exchange 2010 system will need to accept security prompts presented during the configuration process to continue receiving their University email, calendar and/or contacts on their mobile device.

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Content Manager

What browsers are supported with Content Manager?

  • Internet Explorer 7, Internet Explorer 6 SP1, Netscape 7.0.2 on Windows XP,
    or Windows Vista.
  • Safari 1.2 on Mac OS.
  • Mozilla 1.4.3 on Linux.
  • Firefox is not supported.

How do I join the Content Manager Listserv?

Send an email to listserv@listserv.sc.edu and add the following to the body of the email while leaving the subject blank:

'add<space>contentm<space>youremailaddress<space>First Name<space>Last Name'
EX. John Doe would enter 'add contentm jdoe@sc.edu John Doe' to the body of his email.

How do I acquire a user id and password?

To receive access to Content Manager, you must have an IMS user id and password.
  1. You may first want to check VIP to see if you currently have an user id. If you have an existing user id, you can then reset your password from VIP or from the mainframe option #7.
  2. Click here for the correct form from UTS to request an IMS user id. Use the "IMS User Request" form. Complete all necessary information. (NOTE: If you do not know the information, please ask your supervisor or manager or contact the UTS Service Desk at 803-777-1800).
  3. Fax form to 803-777-2626 and UTS will contact you with your new user id and temporary password. Please allow 1 - 2 business days for processing.
  4. Once you receive your user id and password, sign on to the system for the first time. The system will tell you that your password has expired and will ask you for a new one. Your password must be 5-8 characters in length and must begin with an alphanumeric character. The system will ask you to enter your password twice for verification.**
    If you ever forget your password or need it reset please call the UTS Servkce Desk at 803-777-1800, go to VIP or option #7 from the mainframe menu. Your password will automatically expire every 60 days. Previously used passwords may not be used again.
Your user id will be revoked if you do not use it for 120 days. Call the UTS Service Desk at 803-777-1800 to request that it be activated again if this should happen. To receive access to Content Manager you must have a mainframe user id and password.

Why do I get a blank screen when I type in EIP.SC.EDU?

Check your Internet settings to make sure that you do not have POP UP BLOCKERS on.

Why does Content Manager tell me that I cannot connect to data base when I sign on?

Please check your password. It either is typed in wrong or has expired.
*** Please remember that all passwords must be 5-8 alpha/numeric characters and cannot have been used in the last year ***

Where is a quick place to get Kofax support?

Kofax has a support website at http://services.kofax.com/support/

Where can I go to find out more about the compatible scanners and their configuration?

The Kofax website for scanners and configuration can be found at http://www.kofax.com/configurator/index.asp

Where can I get documentation on the Kofax software?

Online documents for Kofax related software can be found at http://services.kofax.com/support/tools/ by selecting "Scanner Configurator" and following the instructions.

Why does Content Manager ask me to install ActiveX for viewing and then when I try to install it I get an applet viewer error?

Go to www.java.com and install the most current version of java onto your computer. ActiveX is not required for viewing within Content Manager.
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Listserv

How do I request a listserv?

To request a listserv, fill out and submit the UTS online Listserv Request form.

Who may own a listserv?

Our contract with LISTSERV limits its use to educational, instructional, and administrative use -- frivolous lists are not supported. Students wishing to manage lists must be sponsored by a faculty or staff member acting as 'co-owner' (sponsor) of the list; this "quiet" owner is not subscribed to the list and will not receive messages sent to the list or monitoring/error reports from LISTSERV related to the list. The sponsor provides us with an additional contact in case of problems with the list. The name and email address of the faculty/staff sponsor must be included in the request for a student-owned list. We do not support lists managed solely by individuals external to USC.

As a University resource, use of LISTSERV is governed by computer and communications policies of the University. Guidelines for student use and official University policies are accessible from the web at http://www.sc.edu/OIT/ under the Policies link.

How does a listserv work?

A listserv is an electronic discussion list that is available to people by subscription. By subscribing to a listserv group, you will receive copies of emails that are posted to the group's listserv. Some listservs allow any member to post an email, which will then be broadcast to all other members of the group. Other listservs restrict information that can be posted and broadcast. Subscribers also have the ability to unsubscribe at any time.

How do I manage a list?

For support information on creating and managing a listserv list, visit our Listserv page .

How do I send email to a LISTSERV?

To send mail to the list of subscribers on a LISTERV just email listname@LISTSERV.SC.EDU. Substitute the list name for listname.

What is the web address for the Listserv portal?

The UTS listserv portal can be accessed at: http://listserv.sc.edu

How do I subscribe to a LISTSERV?

You can subscribe to a USC class LISTSERV list by emailing LISTSERV@LISTSERV.SC.EDU and entering in the body of the message the command SUB listname yourfirstname yourlastname. Substitute the list name for listname, your first name for yourfirstname and your last name for yourlastname. You'll be emailed a confirmation.

Where can I get support for Listserv?

For listserv support, you can visit our Listserv page, or contact the UTS Service Desk at 803-777-1800, or email at servicedesk@sc.edu.
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Mainframe

What does the University Mainframe provide?

The UTS IBM Enterprise Mainframe runs special administrative and database programs for the University. You can access the mainframe system if you have an authorized University mainframe account, and run the 3270 Telnet Client software.

What is IMS and CMS?

  • IMS is the IBM Information Management System devoted to administrative applications and University databases.
  • CMS/VM is the IBM Virtual Machine/Conversational Monitoring System, which provides a text editor and batch job submission system for authorized University faculty, staff, and students to access programming languages and data stored on the system.

How do I get or manage a University Mainframe account?

If you do not have a University Mainframe account, you may apply for one through VIP:

  1. Log in to VIP
  2. Click on the listing for Technology
  3. Click on the link for Mainframe Computer Account Administration (IMS, CMS)
  4. Follow the instructions on that page to determine if you already have a Mainframe account, or if you need to apply for an account.

How do I change or reset my Mainframe account password?

  1. Log in to VIP
  2. Click on the listing for Technology
  3. Click on the link for Mainframe Computer Account Administration (IMS, CMS)
  4. Follow the instructions to reset your Mainframe password.
    • It can take up to 30 minutes for the system to reset your password. If you need to have your password reset immediately, contact the UTS Service Desk at 803-777-1800.

How do I access the University Mainframe?

You can access the University Mainframe through the Internet using a Telnet 3270 emulation package. This software is available to University faculty, staff, at no charge through VIP. You may select to download the software, or have it mailed to you.

To obtain the Telnet software:

  1. Log in to VIP
  2. Click on the listing for Technology
  3. Click on the link for Software Distribution
  4. Select the listing for Software for Work
  5. Click on Mainframe Connectivity
  6. Select your the Telnet software for your computer.
    • PC/Windows users select Hummingbird Host Explorer.
    • Apple/Mac users select Brown tn3270.
    • Fill out the form and then select your deliver method. If you have problems, you may contact the UTS Service Desk at 803-777-1800.

How do I access the Mainframe when I am on the campus network?

You can access the University Mainframe through the University network using Telnet software (see How do I access the University Mainframe).

You should check with your departmental network manager to be sure your computer is configured to run the Telnet software.

If your office computer is maintained under a UTS Service Level Agreement, you can contact the UTS Service Desk at 803-777-1800, or via email at servicedesk@sc.edu for assistance.

Configuration:

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Network / Internet Access

What are USC's policies regarding computer use?

Click here for USC’s information technology standards, procedures, and guidelines.

The Guidelines for Use of Copyrighted Material are available here.

How do I connect my computer to the Internet in my residence hall?

What do I need to connect to the Internet in my residence hall?

Your computer will need a wireless card (e.g. 802.11b/g/n) to connect to the wireless network and an Ethernet card (e.g. 10/100/1000 Mbps) to connect to the wired network. Most new computers come with both of these cards built-in. You will also need a Cat6 Ethernet cable, to connect to the wired network. We recommend a 25 foot cable.

How do I connect to the Internet in my office?

Faculty and staff can connect to the wired or wireless network in their office. Instructions for connecting:

For assistance connecting to the network, you can contact the UTS Service Desk or your department’s information technology staff, if applicable.

My data jack does not appear to be working. What should I do?

First, check to make sure the cable is securely connected to both the computer and the data jack. Second make sure you are connected to the data jack and not the phone jack. Try both connections. Third, swap the Ethernet cable with one you know is working. If you are still having problems, contact the UTS Service Desk.

I have AOL (or another ISP's software) installed on my computer. Will this conflict with using the university network in the residence halls?

For most systems, there should be no conflicts. If you have problems connecting to the network, you should contact the UTS Service Desk.

What is a USC Network Username?

The Network Username provides access to the university network and many systems. For information, go to Network Username.

Do I have a USC Network Username?

All USC students, faculty, and staff have a Network Username. For information, go to Network Username.

Can I change my USC Network Username?

Yes, under certain circumstances. Please refer to Network Username for details.

Can I connect my gaming system to the university network?

Yes, you can connect your gaming system to the university network.

Can I connect my smart TV to the university network?

Yes, you can connect your smart TV to the wired network with an Ethernet cable. If you have issues connecting your TV, you can take it to the iCARE Center for assistance.

Can I connect both my gaming system and my computer to the network?

The wireless network is available in all residence halls. Most students prefer to connect their computer to the wireless network and their gaming system to the wired network. However, if you want to connect both your computer and your gaming system to the wired network, you can use a network switch.

A network switch is a device that will allow multiple network devices to share a single network jack. It is different from a network router, which is not allowed on the university network. Using a network router on the university network may result in your network access being blocked by UTS. If you need assistance in determining if you have a switch or router, please contact the UTS Service Desk.

Whom do I call if I need assistance connecting my gaming system, computer, or mobile device to the university network?

Contact the UTS Service Desk for assistance connecting to the university network.

What is the university VPN?

Virtual Private Network (VPN)  builds a data "tunnel" from a public network (e.g. hotel, airport, or coffee shop) to a private network (e.g. USC’s network). When connected to the university’s VPN, you can securely access university resources when you are off campus. The data transmitted through a VPN is encrypted to provide security and protection from unauthorized access or data "snooping.”

To use the VPN, you will need to install the VPN client on your computer. For more information and instructions, click here.

Who can use the VPN?

Faculty and staff may use the VPN. For more information and instructions, click here.

Can I use the VPN for remote access to my university computer from an off campus location?

Remote control access to your university computer is possible with the university VPN and remote control software. Contact your department’s IT staff for support for remote control software recommendations and support (see note below). UTS does not provide remote control software or technical support for remote desktop connections.

Note: It is very important that you contact your department IT staff before you purchase remote control software or attempt to create a remote session to your university computer. Your local IT staff may not support remote access and, in some cases, it is a violation of departmental policy.
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New Students - Get Connected

What type of computer should I bring to campus?

All brands of computers will work on the university network. Before purchasing a new computer, we recommend you check to make sure there are no specific requirements for your major. If not, then the computer you bring is a personal choice. If you are bringing an older computer, check the minimum recommended requirements. If you are purchasing a new computer, both Apple and Dell have great education discounts.

What if my college wants me to have a specific computer?

Certain majors may specifically recommend you bring a Mac or Windows computer. Before purchasing a new computer, we recommend you check to make sure there are no specific requirements for your major.

If your college recommends a Windows computer and you have a Mac, you can run Windows on your Mac with Boot Camp (a built-in utility in the Mac operating system), Parallels Desktop for Mac, or VMware Fusion.

For assistance, contact the UTS Service Desk.

Does UTS sell computers?

UTS does not sell computers. Both Apple and Dell provide education discounts to USC students.

Do you have a computer loaner program if my computer breaks?

Loaner laptops and iPads are available at Thomas Cooper Library. In addition, computer labs are located throughout campus and in Thomas Cooper Library. UTS does not provide loaner computers. 

What happens if my computer stops working or has a virus on it?

Contact the UTS Service Desk for assistance with your computer. A technician will assist you over the phone or you can schedule an appointment with the iCARE Center.

What should I have on my computer?

The following is required to connect to the university network:

  1. Operating system critical updates must be completed.
  2. Antivirus software must be installed and up-to-date. You can download a free antivirus program from numerous locations online, purchase a program in a retail store, or have a UTS technician install a free program for you in the iCARE Center. UTS recommends Microsoft Security Essentials for Windows and Sophos for the Mac. For more information, see the FAQ below.

UTS recommends the following:

  1. Microsoft Office is available at education discounts from UTS. You can purchase MS Office Professional Plus for Windows for $80 or MS Office 2011 for the Mac for $70 from UTS.
  2. We recommend you purchase a three-year extended warranty with your computer to cover hardware issues. We recommend the Dell extended warranty and the AppleCare Protection Plan.
  3. Backing up your files is an essential part of owning a computer, and we encourage you to back up regularly using an external drive, USB drive, CD, or cloud service.
  4. To protect against theft, the USC Police Department offers several anti-theft programs for computers and personal property.

What antivirus software does the university recommend?

UTS recommends Microsoft Security Essentials for Windows (see note below about Windows 8) and Sophos for the Mac. The software is available for free. UTS technicians can install and configure the software for you at the iCARE Center.

Students with Windows 8 are already protected by Microsoft’s Windows Defender, a built-in feature of Windows 8. If you choose to install a different antivirus program, be sure to disable Windows Defender first.

Where can I download the university recommended antivirus software?

Microsoft Security Essentials for Windows is available online from Microsoft. Sophos for the Mac is also available online. Both programs are free. If you prefer, a UTS technician can install and configure the software for you at the iCARE Center.

Windows 8 users are already protected by Microsoft’s Windows Defender, a built-in feature of Windows 8. If you choose to install a different antivirus program, be sure to disable Windows Defender first.

Should I bring a printer to campus?

Bringing a printer to campus is a personal decision. If you decide not to bring one, you can print in numerous labs, Thomas Cooper Library, or at WEPA kiosks located on campus, including residence halls. If you decide to bring a printer, please be aware that wireless only printers are not allowed on campus. You may bring a wireless printer if it can connect to your computer via USB cable or Bluetooth, but the wireless option must be turned off.

What is Blackboard?

Blackboard is an online course management system available to the entire USC community. A Blackboard course is automatically generated for every USC course. Your professors will provide information on how Blackboard will be used in your classes.

For more information, visit the UTS Blackboard site.

How do I login to Blackboard?

Go to blackboard.sc.edu (no www) and enter your Network Username and password.

What is my Blackboard username and password?

Your login to Blackboard with your Network Username and password. The Network Username is the first part of your email address (before the @) and the password is the same as you use to log in to email.

Go to Network Username for information on locating your Network Username and setting a password.

How do I connect my computer to the Internet in my residence hall?

What do I need to connect to the Internet in my residence hall?

Your computer will need a wireless card (e.g. 802.11b/g/n) to connect to the wireless network and an Ethernet card (e.g. 10/100/1000 Mbps) to connect to the wired network. Most new computers come with both of these cards built-in. You will also need a Cat6 Ethernet cable, to connect to the wired network. We recommend a 25 foot cable.

What are USC's policies regarding computer use?

To view the USC Guidelines for Responsible Computing, click here.

To view the Guidelines for Use of Copyrighted Material, click here.

What is a Network Username?

The Network Username provides access to the university network and many systems. For information, go to Network Username.

Can I connect my gaming system to the university network?

Yes, you can connect your gaming system to the university network.

Can I connect both my gaming system and my computer to the data jack in my residence hall?

The wireless network is available in all residence halls. Most students prefer to connect their computer to the wireless network and their gaming system to the wired network. However, if you want to connect both your computer and your gaming system to the wired network, you can use a network switch.

A network switch is a device that will allow multiple network devices to share a single network jack. It is different from a network router, which is not allowed on the university network. Using a network router on the university network may result in your network access being blocked by UTS. If you need assistance in determining if you have a switch or router, please contact the UTS Service Desk.

Where can I get information on adding my gaming system, computer, or mobile device to the university network?

Contact the UTS Service Desk for assistance with connecting to the network.

Where can I find a computer lab on campus?

There are numerous computer labs on campus and each are operated independently. Some labs are restricted to students enrolled in specific courses or colleges.

For a limited list of labs on campus including Thomas Cooper Library, click here. You should also check with your college for labs specific to your college, major, or classes.

How can I stay up-to-date on technology news and policies at USC?

For up-to-date technology information, visit:
UTS, University Technology Services
Division of IT, The Division of Information Technology

You can also friend UTS on Facebook and follow us on Twitter.

What software is available through University Technology Services?

Click here for information on software available to students through UTS.

How can I get a landline phone service and voicemail connected in my residence hall room?

Landline phone service inside the residence hall rooms is available by request only and is an additional charge. To order this service, please contact the UTS Service Desk or call 777-1800.

I'm having trouble with my phone services. What do I do?

  • Click here for information on voicemail.
  • Click here for information on telephone services.
Contact the UTS Service Desk.

Is long distance service available?

Students can sign up for domestic or international long-distance. Contact the UTS Service Desk for current rates and to request the service.

Can I connect to the university wireless network on my mobile device?

You can connect to the university wireless network on a mobile device such as a tablet or smartphone. For information on connecting to the network, click here.

I received an email asking me for my username and password. What should I do?

This is called a "phishing" email and is a scam. Do not reply to the message or click any links in the message! You should never tell your password to anyone. University offices will not ask for your password.

For more helpful information, visit Information Security.

Where can I find more information about security at USC?

For more helpful information, visit Information Security.

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OnDemand

What is IBM OnDemand?

OnDemand is a software package that enables you to look at production output from your desktop. You can also easily search/browse reports with this product. You have immediate access to production reports when they have completed executing; you no longer have to wait on hand delivery of these reports to get your information. For more information on OnDemand you may visit IBM's web site at http://www.software.ibm.com/data/ondemand/

What are the requirements for my OnDemand (IMS) password?

Passwords must be 5-8 alpha/numeric characters that have not been used in the last 12 months. OnDemand will not accept non alpha/numeric characters.

What do I need to use OnDemand?

In order to use OnDemand you will need to download the OnDemand client software located on VIP.SC.EDU. If you are a Mac user, you can access OnDemand through a web version located at https://mvs.sc.edu/logon.htm

How do I acquire a user id and password?

Please check VIP.SC.EDU under technology and mainframe to see if you currently have an IMS user id and password. If not, click here for more information and to request a user id.

Who is allowed access to reports on OnDemand?

Only users authorized by a department will be granted access to that department's reports. All requests for access must go through the initiating department. For access to Controllers Office and Registrar Office reports please see the Security Requests Form area

How do I get reports defined to OnDemand?

Form STD34 on the eForms website is the official request form for getting reports defined to OnDemand. Reports being defined must have a valid production Report Distribution number. Any and all information that you can provide for this form will be helpful; if you do not know all the information the OnDemand Report Administrator will gather the rest of the information after the request is received. The authorizing department head must sign the request form before any report will be loaded to OnDemand. All OnDemand requests must go through the department that owns the report.

How long is data available on OnDemand?

The length of time data is available to the user is decided by the owner of the report. Data can be kept anywhere from 3 days to 10 years. Required files are kept permanently.

How do I join the OnDemand Listserv?

Click here to join the OnDemand listserv.
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Phone/Mobile Phone

How can I get a landline phone service and voice mail connected in my residence hall room?

Landline phone service inside the residence hall rooms is available by request only and is an additional charge. To order this service, please contact the UTS Service Desk or call 777-1800.

What features does the University landline phone service offer?

Land line service installation includes the following:
  • Telephone port activation
  • Voice mail with 10 message capacity
  • Call waiting
  • Call hold
  • Stutter dial tone
  • Free calling within the University campus (Columbia only)
  • Free 9+ local calling
  • 911 Emergency calls to University Police

What is the pricing for landline service during the regular school year?

If you choose to have land line service installed in your residence hall room, charges for your first semester of each school year will be $82. This includes a one time installation fee of $25, and the $57 semester phone service subscription fee. Your second semester will only be charged the $57 semester phone service subscription fee.

  • Fees are charged to your student account and billed by the University registrar. You may view your land line fees and long distance charges at any time through VIP. You may pay your charges at any time, or combine them with your student fees at registration or graduation.
  • If you leave the University prior to the end of the semester, be sure to cancel your telephone service through VIP.
  • No refund will be issued for telephone service that is canceled before the end of the term.
  • Phone service will be deactivated automatically on or before the first business day following commencement at the close of each term.

What if I change my room?

If you change your room at any time within the same residence hall - $18.75 fee for moving phone service, plus $57 per semester phone service subscription (total $75.75) If you change your room to another residence hall - $25 fee for moving phone service, plus $57 per semester phone service subscription (total $82).

Are the landline service charges different for Maymester, Summer I, and Summer II?

Yes. During any term (Maymester, Summer I and Summer II) your one-time connection fee will be $25. Phone service subscription fee per semester for each term is $19. For instance, if you chose telephone service for Summer I and Summer II, you would be charged $44 for Summer I service ($25 installation plus $19 subscription fee), and $19 for Summer II service. If you change your residence hall during that time, you will be charged an additional $18.75 fee for moving phone service.

How long does my telephone service subscription last?

University land line service must be renewed each semester through VIP. Phone service will be deactivated automatically on or before the first business day following commencement at the close of each term.

Can I receive collect calls on my University phone service?

No. The University will not allow you to receive collect calls to your University telephone service account.

Can I bill calls to my University telephone number?

No. The University will not allow you to bill calls to your University telephone service account.

Can I make international calls?

Yes. The University offers international calling through its 9+ Long Distance service. Rates for calls outside the United States will vary. For the rate to the country you are calling, contact the UTS Service Desk at 803-777-1800.

I will be living off-campus. What phone service is available to me?

USC does not provide long distance service for students living off campus.

Can I use an answering machine in my residence hall room?

Yes; however, if you choose to bring an answering machine on campus rather than using voice mail service, please call 7-FIXX before using it. Your telephone jack will have to be modified to recognize the machine. If your answering machine is the cause of dialtone problems to your phone, you will be charged.

I'm having trouble with my phone services. What do I do?

Is long distance service available?

Yes. University phone service offers 9+ long distance service. Students can sign up for personal billing numbers (PBN's) to use for domestic long-distance calls or the 9+ long distance calling cards for international calls.

You can sign up for these services through VIP under the Technology link.

Can I setup my mobile device on the University network?

Yes. Make sure to choose the "uscstudent" or "uscfacstaff" SSID to connect to the correct wireless network. AT&T users can use the AT&T wireless network as available.

Click here for more information about setting up your mobile device on the University's wireless network.

Podcasting

What is podcasting?

The word "podcasting" refers to a collection of technologies that make it easy for people to create and publish audio and/or video content to the Web. Users can subscribe to the content to view it in a variety of different formats. These formats include RSS (Really Simple Syndication), blogging software, and MP3 files.

Click here for information about how UTS can help with your podcast.

With podcasting, users can produce audio and video programs for a global audience without being limited by available recording technologies. You can produce a podcast with a simple microphone or professional level studio equipment. And audiences can listen to or view podcasts over the Internet whenever they wish, and not be limited to broadcast or event schedules.

Podcasting has proven to be a useful teaching tool. Faculty can easily create and publish lectures, audio and video content as podcasts. Colleges and Departments can create informational podcasts for the general public. Students can access the podcasts when convenient, and use them to supplement written materials. Similarly, students can contribute audio materials as course work. A variety of interesting uses have emerged over the past years - both at USC and elsewhere - as early adopters have "worked the technology" in new and innovative directions.

What is iTunes U @ South Carolina?

iTunes U @ South Carolina is a free, hosted service for colleges and universities that provides easy access to educational content, including lectures and interviews, 24 hours a day, 7 days a week. This service is provided through a partnership between University Technology Services and Apple, Inc. For more information see: Apple iTunes U.

I already have my own podcast. How do I put it on iTunes U @ South Carolina?

Contact us and we can help you get your podcast on iTunes U @ South Carolina.
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Rates

What is changing?

UTS is implementing a network services rate beginning July 1, 2011.

How is the rate being assessed?

The rate is based on the FTE count as reported by Human Resources in November 2010. Student and temporary employees are factored and are pro-rated.

How much is the rate?

The rate for fiscal year 2011-12 is $41.00 per month per FTE.

How will the Network Services Rate be billed?

The Network Services Rate will be billed in July for the total amount for the fiscal year. Billing reports are available through the data warehouse.

What services are included in the Network Services Rate?

    Telecommunication Services
  • Local service
  • Long distance (domestic)
  • Voice Mail (basic)

  • Campus Security and Safety Technology
  • Emergency call boxes
  • Fire alarms
  • Security alarms
  • Elevator telephones

  • Network Services
  • On-campus network access
  • Internet access
  • Wireless network access
  • Access to high speed research networks

Will charges still be assessed for monthly voice mail services?

No. Basic voice mail is included in the Network Services Rate. Enhanced voice mail is an additional charge.

Will charges still be assessed for monthly local telephone service?

No. Local telephone service is included in the Network Services Rate.

Will charges still be assessed monthly for long distance?

No. Domestic long distance costs are covered by the Network Services Rate. International long distance costs will be assessed monthly.

Are conference bridge services affected by the Network Services Rate?

No. The conference bridge services are unchanged.

Will we be assessed a Network Services Rate for new employees we hire within the fiscal years?

No. The rate is based upon the FTE count in November of the prior year and is billed in July for the entire fiscal year. You will not be charged a Network Services Rate for new employees hired during the year.

Will there be a charge to add a data or voice line?

Yes. The costs for adding a data or voice line are not covered by the Network Services Rate.

Will there be a charge to acquire a new telephone?

Yes. The Network Services Rate does not cover telephone hardware costs.

Will departments located off campus be assessed the Network Services Rate?

Yes. All Columbia campus colleges and departments will be assessed the Network Services Rate regardless of their physical location.
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Security

I received an email asking me for my user name and password. What should I do?

This is called a "phishing" email (click here for definition of "phishing"). It is a scam. Do not reply to it! You should never tell your password to ANYONE! ... not even to a real USC staff member. No one has a legitimate reason to know your password.

If you believe that the phishing email is designed well enough to fool some of our USC community into telling their password, we want to know! Please send a copy of the original phishing e-mail to phishing@sc.edu . When you forward an email to us, it is important that you use "Forward as Attachment" instead of the normal "Forward" button; the normal "Forward" process will destroy valuable information that we need in order to investigate the matter.

Oops! I replied to a phishing email. What should I do now?

This is called a "phishing" email (click here for definition of "phishing"). It is a scam. Do not reply to it!

If you ever divulge any password to anyone, you should change that password as soon as possible. For more information, please visit our security website at http://security.sc.edu .

To change your USC Network password, which also functions as your email password, login to VIP (vip.sc.edu) and go to the "Technology" section.To change your USC VIP ID password, or VIP PIN, login to VIP and go to the "Personal" section.

If you have divulged your Social Security Number to anyone, you should take immediate steps to protect your credit record.

Finally, we want to know about this phishing e-mail so that we can warn others. Please send a copy of the original phishing e-mail to phishing@sc.edu . When you forward an e-mail to us, it is important that you use "Forward as Attachment" instead of the normal "Forward" button; the normal "Forward" process will destroy valuable information that we need in order to investigate the matter.

Who manages the University firewalls?

Many of the systems traditionally considered to be a part of IT Security are actually managed by UTS Network Services. This includes firewall management.

Where can I find more information about security @ USC?

For information about security, please visit http://security.sc.edu .
For information about protecting your identity, please visit http://www.sc.edu/identity .

My computer or disk seems to have a virus. What should I do?

Contact the UTS Service Desk at 803-777-1800.

How do I request help from USC IT Security?

Please call the UTS Service Desk at 803-777-1800 and they will route you to the correct person(s).

What are some other security contacts on campus?

  • For Emergency Services including urgent needs relating to health, fire, or crime: Dial 911 (on or off campus)
  • Privacy concerns, such as improper use or release of Social Security Numbers, passwords, credit card numbers, grades, or other personal information: Contact the UTS Service Desk
  • Stolen or vandalized property, occurring on campus: Contact the USC Police Department at 803-777-4215
  • Cyberstalking or other harrassment, occurring while victim is on campus or using the USC Network: Contact the USC Police Department at 803-777-4215
  • Student behavior, where a student is acting in a way that is disruptive, or is harmful to self or others, or has made threats of such behavior: Contact the USC Behavioral Intervention Team at 803-777-4333 or visit http://www.sc.edu/BIT .
  • Email account hijacking, for USC e-mail accounts: Contact the UTS Service Desk
  • Electronic intrusion or defacement, of USC computing equipment: Contact the UTS Service Desk
  • Other crimes, including loss of money, loss of property, or other issues: Contact the Internet Crime Complaint Center (IC3.gov), visit http://www.ic3.gov/
  • Firewall issues, making connections into or out of the USC Network: Contact the UTS Service Desk
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Student Email

What is the student email system?

The student email system is Microsoft Office 365 for education. The university uses the online email and calendar portion of Office 365. The other features of Office 365 are not used at this time.

What is Office 365 for education?

Office 365 for education is an online tool hosted by Microsoft. The university contracts with Microsoft to provide email to students.

What are the features of Office 365?

Students have access to email, calendar, and contacts with Office 365. The email includes 25GB of storage space and spam and malware protection. Beginning in August 2014, students will also be provided with free Microsoft Word(r), Excel(r), and PowerPoint(r).

What is the URL for student email?

The URLs for Office 365, the student email system, are as follows:

Aiken - http://outlook.com/email.usca.edu
Beaufort - http://outlook.com/email.uscb.edu
Columbia and 2-Year Campuses - http://outlook.com/email.sc.edu
Upstate - http://email.uscupstate.edu

What is my email address and password?

Your student email address is your Network Username followed by the email domain that corresponds with your campus. Your password is the same one you use with your Network Username to log in to Blackboard. The campus email domains are:
Aiken – @email.usca.edu (see below)
Beaufort – @email.uscb.edu (see below)
Columbia and 2-Year Campuses –  @email.sc.edu
Upstate – @email.uscupstate.edu

USC Beaufort Students: Please note that your login is username@email.uscb.edu. This address will be shown in the ‘from’ field when you send email. You can receive email from both username@email.uscb.edu and username@email.sc.edu.

USC Aiken Students: Please note that your login is username@email.usca.edu. This address will be shown in the ‘from’ field when you send email. You can receive email from both username@email.usca.edu and username@email.sc.edu.

How do I change my email password?

To change your email password, you will need to change your Network Username password at my.sc.edu. The password will be changed for all systems that use the Network Username, including Blackboard and the wired and wireless networks.

For information on your Network Username password, go here.
To change your password in my.sc.edu, go to https://my.sc.edu/apps/username/index.

I am locked out of my email account. What should I do?

You should reset your Network Username password in my.sc.edu at https://my.sc.edu/apps/username/index.

I cannot log in to student email. What should I do?

Please do the following:
  • Reset your Network Username password in my.sc.edu at https://my.sc.edu/apps/username/index. Wait a few minutes and try to log in again.
  • Make sure you are logging in with your entire email address--e.g. username@email.sc.edu--not just your Network Username.
  • Close your browser, then reopen it and try again. If you have a Hotmail email account or other Microsoft service (e.g. Xbox Live), you may still be logged in to that account. Closing your browser and reopening it may correct the problem.
  • If you are still having problems, please contact the UTS Service Desk.

What are the size limits on my student email account?

  • Email and calendar size maximum - the maximum size limit of your mailbox and calendar is 25GB.
  • Attachment maximum- the maximum size of an attachment is 25MB.
  • Email recipient maximum - the maximum number of recipients on an email is 500. This includes the total number of people in the To, CC, and BCC fields.
  • Daily recipients maximum - the maximum number of people you can email in one day is 10,000.
  • Messages per minute maximum - the maximum number of messages you can send per minute is 30.

What happens to my email account when I graduate or if I leave USC?

Your account will be disabled one year after you have taken your last class at USC if you are an undergraduate student. If you are a graduate student, the account will be disabled two years after you have taken your last class.

Where can I get help with email?

For assistance with Office 365, contact the UTS Service Desk.
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VIP

What is VIP?

VIP is a secure web site that allows faculty, staff, and student employees to access human resources information. Students no longer use VIP for academic purposes.

How do I login to VIP?

Go to https://vip.sc.edu and click Login. Enter your VIP ID and password (preferred) or your USC Identification Number (social security number) and PIN. Faculty and staff are encouraged to log in to VIP with their VIP ID. Before using your VIP ID, you will need to log in to VIP with your USC ID and set a VIP ID password on the Personal link. After you have set a VIP ID password, you should log in to VIP with your VIP ID and not your USC ID.

What is my PIN number for VIP?

If you have forgotten your PIN or have never logged in to VIP, click on What is my employee PIN? from the main VIP page.

What is My VIP ID?

Your VIP ID is an eight-digit number that has been automatically generated. The ID provides you access to multiple university sites.

Students
New students receive their VIP ID in their USC acceptance letter or when they have applied for financial aid.

Faculty and Staff
You must initially log on to VIP using your USC ID (SSN), select the Personal link, and choose My VIP ID and password. Once you have set a password, you should log in to VIP with your VIP ID and password.

Faculty and staff are encouraged to learn their VIP ID and use it to log in to VIP. The SSN will not be used as a login ID when the human resources portion of OneCarolina is implemented.

Note: VIP ID is NOT the same as your Network Username. For information on the Network Username and password, click here.

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Windows 7: Folder Synchronization

These FAQs are designed for UTS employees and departments under SLA (Service Level Agreements) using Windows 7. UTS strongly recommends the use of the Documents folder to save all work-related documents in order for proper synchronization with the UTS servers and secure data backup.

How does folder synchronization work?

Data that is saved to the Documents folder is synchronized on the server and backed up by the enterprise backup system. A local user cache of the data is stored locally on a user's computer. When working offline, updates to data are performed locally on the computer and later synchronized to the server.

Data is saved to the server and available via local user cache on the computer.

What are the benefits of folder synchronization?

  • Data saved in the Documents folder is stored on the server and backed up to enterprise backup system.
  • Data saved in the Documents folder will be available to that user on any UTS Windows 7 computer in AD (Active Directory) when the user is logged in using their AD credentials.
  • Data saved in the Documents folder is available without VPN access.
  • Data previously stored on the I: drive will be consolidated with the data in the Documents folder.
  • Eliminates the need for data stored in the Documents folder to be manually transferred in the event of a computer reimage or replacement.

What are the risks of folder synchronization?

Opening or altering a single document on multiple computers simultaneously may cause synchronization issues.

Data saved to Documents will be available on any UTS computer that is in Active Directory when the user logs in using their AD credentials.

Is the synchronized data secured?

A unique encryption key is applied to the local user cache on every computer allowing that user to access their files.

What folder will be Synchronized?

Documents will be the only folder synchronized and backed-up.

Additional folders may be synchronized in later revisions.

What types of data should be stored in the Documents folder?

All work-related data should be stored in the Documents folder.

All data in the Documents folder will be backed up.

Will data stored in Documents be available to me when I am offline (not connected to a network)?

All data stored in the Documents folder is copied into an encrypted local user cache on the computer. This data is available regardless of the network status.

Where should I store data that should not be backed up to the server?

Data not intended to be synchronized to the server should be stored in the Local Documents folder.

Storing work-related data on the C: drive is strongly discouraged.

Data stored on the C: drive is NOT backed up by UTS.

What types of data should be stored in the Local Documents folder?

Any data not intended to be synchronized should be stored in the Local Documents folder.

Personal music, pictures and video files should NOT be stored in the Documents folder. These personal files should be stored to your local drive or external device.

Is there a method for encrypting files in the Local Documents folder?

Users with a business need may request an encrypted location be created in the Local Documents folder.

Users will be responsible for backing up data in the Local Documents folder.

Where should I save data that I DO NOT want stored in synchronized folders?

Data that is not intended to be synchronized or backed up to the enterprise backup system should be stored in the Local Documents folder.

It is recommended that users DO NOT save work-related data to the C: drive.

User-created folders will NOT be encrypted or backed up in case of theft or hardware failure.

Can I store data on the I: drive that will NOT be synchronized?

I: drive-mapping will no longer be available in Windows 7.

Any data that users currently store on the I: drive will be moved to the Documents folder by the technician during the deployment of Windows 7.

Is there a limit to the amount of data stored in synchronized folders?

Data quotas will be enabled after the deployment of Windows 7 based on the Documents folder size.

How do I resolve synchronization issues?

What is the available data when logging into multiple computers?

All data stored in the Documents folder is available to any UTS Windows 7 users that are in Active Directory.

Is data automatically backed up if it is not stored in Documents?

Data backup in folders other than Documents will be the user's responsibility. Users are responsible for performing backups of data not stored in the Documents folder to external media on a regular basis to minimize the risk of data loss. For more information, visit http://windows.microsoft.com/en-US/windows7/Back-up-your-files.

If a computer is shared (public access, shared by a group), how do we prevent every user from having their documents in a local user cache on that computer?

Public access computers will be placed in a separate OU (Organizational Unit) in AD to prevent user data from being synchronized to a public computer

Departments will identify which computers have public access.

Is data visible in a user's profile if multiple users logged onto the same computer?

Data saved in the Documents folder under the user profile is protected by single key encryption.

Data saved in the Documents folder is cached within an encrypted location and is not accessible to other administrators

Where will my USC Outlook Archives be saved?

Outlook archives will be stored locally in the default location for .pst files. Backup of .pst files will be the responsibility of the user.

Due to encryption issues with open databases and offline files, Outlook archives files cannot be stored in the Documents folder, therefore .pst files will not be synchronized.

Outlook archives files will only be available while connected to the University Network or while using the University’s VPN (Virtual Private Network).

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Other

Where can I find a computer lab on the Columbia campus?

There are numerous computer labs on campus and each are operated independently. Some labs are restricted to students enrolled in specific courses or colleges.

For a limited list of labs on campus including Thomas Cooper Library, click here. You should also check with your college for labs specific to your college, major, or classes.

How can I stay up-to-date on technology news and policies at USC?

For up-to-date information, visit:
UTS - University Technology Services
Division of IT - The Division of Information Technology

You can also friend UTS on Facebook and follow us on Twitter.

What hardware is available through University Technology Services?

UTS offers telephone hardware and accessories to university departments. For telephone products and accessories, visit here.

For information on computer hardware purchases, click here.

For information on purchasing procedures and university and state contract purchases, please contact the Purchasing Department.

What software is available through University Technology Services?

Click here for information on software available from UTS.

How do I reset my Data Warehouse password?

The Network Username and password is used to log in to the Data Warehouse. For information on the Network Username and password, click here.

How do I join the Financial Data Warehouse listserv?

You can subscribe to the Data Warehouse listserv by sending an mail to listserv@listserv.sc.edu. In the body of the email, type the following:

SUBSCRIBE FINANDWH firstname lastname

For information on the university listservs, click here.

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