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Frequently Asked Questions If you need additional support, please contact the UTS Help Desk at (803) 777-1800. AntivirusWhat antivirus software does the University recommend?
Students using the University network are required to use antivirus software. While most antivirus software is accepted, USC recommends the use of Trend Micro OfficeScan antivirus software for Windows operating systems. USC recommends the use of McAfee Virex for Macintosh operating systems.
Where can I download the University recommended antivirus software?
All software is available for download through VIP . Click on Technology and "Show Me Software Distribution". Choose Software for Home for personal software and Software for Office for institutional use. All antivirus software is available for download at no charge.
Can I install Trend software on my home computer?
The Trend Micro client is licensed for faculty, staff, and student computers engaged in USC teaching, learning, research, and administration, and is not intended for personal use. University students are licensed to use TrendMicro for their personal computers.
Can visiting students or visiting professors use TrendMicro?
The software is available at no charge for students, faculty and staff of the University. Visiting professors would be considered faculty while they are here.
I am a graduate and/or part-time student ... Can I use the University-licensed anti-virus protection?
All students, both undergraduate and graduate, and on and off-campus, can use TrendMicro AntiVirus software protection while they are students at the University of South Carolina. This also includes part-time students and students learning at a distance.
I see a different looking icon in my system tray. What should I do?
If you are connected to the TrendMicro Office Scan application and you are online and receiving proper updates, you will see this in your system tray:
If you do not have the appropriate updates, you will see this in your system tray: If you have a virus scan running, you will notice an animated icon in your system tray: If TrendMicro Office Scan has become disconnected from the USC server or if your PC is located off campus, you will see this icon in your system tray: If your PC is off campus or the client is not communicating with the system and you do not have the appropriate updates, you will see this in your system tray: When I click on the Damage Cleanup Services to scan and remove spyware, it takes a long time. Is this normal?
One of the advantages of TrendMicro Office Scan, is that it offers spyware removal service. For computers that have never been through spyware removal, this process may take several minutes. This is normal. Your computer is being checked for malicious programs and TrendMicro Office Scan is removing these for your protection.
Since TrendMicro Office Scan offers spyware protection, should I stop using the spyware protection that I already have?
Trend does scan for Spyware but cannot remove all of it. Please continue to use your current Spyware tools in addition to TrendMicro Office Scan. Please note that Spybot Search & Destroy is not compatible with the latest versions of TrendMicro.
When I look at the icon in my system tray, it says something weird when I put my mouse over it. Is this normal?
Yes, this is normal. It is likely you will see Eng/Ptn 8.000 or something similar. This just lets you know what version of TrendMicro Office Scan you are running. Right click with your mouse on the icon and choose OfficeScan Main to view the interface. From there, you can run virus scans and check/remove any spyware from your computer. If you simply want to update your virus protection, when you right click on the icon, click Update Now.
I installed the Trend Micro OfficeScan on a University PC from a location off campus. The install completed successfully, but the Trend Micro client indicates a disconnect icon
When your computer is operating outside the USC network, you will see the "disconnect" symbol. The Office Scan client will still function normally. When it cannot contact the Office Scan system, it then goes to the Trend Micro Web site and downloads the updated definitions from there.
** NOTE: Once a year when the TrendMicro license expires, computers that connect to an off-campus internet service provider will have to remove and reinstall TrendMicro Office Scan. Computers that are connected to the University network will be automatically upgraded and will not need to reinstall the client. I only see something called Office Scan on my computer. Is this the same thing as TrendMicro?
In a way, yes. Office Scan is the client that runs TrendMicro on your computer. Officially, the University offers TrendMicro Office Scan for all University-licensed machines, including personal student computers. For many home and private users of TrendMicro, the client is called PC-cillin.
I noticed the option on my OfficeScan client to scan mail. Do I need to enable this option to ensure that my mail is safe?
If your email system is scanning your mail, this is not necessary or advised. For most people on the USC campus, there are already spyware and virus scans being run on your University e-mail, so this is not necessary. The default OfficeScan client installation scans all files, including email attachments, as they are opened and will not allow file execution if a virus is detected. The Scan Mail function is designed to scan email stored and viewed on the email server if the server doesn't have its own antivirus. Our research found the Scan Mail function to be incompatible with our GroupWise configuration.
How often does TrendMicro Office Scan do updates?
As long as you are online, updates are performed automatically each hour. You can also manually update your virus protection by right clicking on the icon, and select Update Now. Office Scan updates once hourly. The settings cannot be changed.
Can the time of day for scheduled scans be changed?
Yes, scheduled scan times can be changed but not disabled. To configure Scheduled Scan:
Where can I go to pickup a copy of TrendMicro for my computer or lab environment?
University Technology Services does have limited copies available for faculty and/or staff that need TrendMicro AntiVirus protection for their office and/or lab environments. Please contact UTS at 777-1800.
What about the future for Mac users?
Mac users will continue to use McAfee Virex. The new version is available on VIP.
I have a Linux or Netware operating system. Should I run TrendMicro?
Yes . The only users who do not need TrendMicro are Macintosh Operating System users. All Mac users will continue to use their current antivirus protection, McAfee Virex. TrendMicro ServerProtect for Linux and Netware is currently in test by the University Technology Services staff and will be available as soon as all testing is completed.
I already have TrendMicro on my computer. Will this be uninstalled if I need to download the University-version from VIP?
If you download TrendMicro from VIP and you already have TrendMicro running, it will uninstall only if the downloaded version is newer than the existing version.
I am having problems with a Non-SQL related download error, what do you suggest?
If you are using Netscape version 8.0 you may want to try Netscape version 7.2 or another browser. If you still have problems, please contact the UTS Help Desk at (803) 777-1800.
How do I know that the updates are being done?
The update information is available under the Help/About tab on the Office Scan Main window and will look similar to this:
![]() What is Blackboard?
Blackboard is an online course management system available to the entire USC community. Every course offered at USC has a Blackboard course generated for it. USC departments and organizations may also use Blackboard to share information.
How Do I Login to Blackboard?
Go to blackboard.sc.edu (no www) and enter your USC network username and password (also used with your University email.
What is my Blackboard Username and Password? Your Blackboard Username and Password are the same as your USC network username/password. The USC network username /password combination controls login access to most USC college/departmental networkins, campus computer labs, as well as the Blackboard system, University email and UTS Help system. If you do not know your USC network username/password combination, or if you have forgotten your password, please follow these instructions:
Why should I use Blackboard?
Blackboard can be used to supplement traditional face-to-face classroom activity or to deliver a completely online course. Blackboard includes tools for managing student communication and grades, sharing content, collaborating outside of class, administering quizzes and surveys, and communicating with email or chat. Also, Blackboard can be used as a tool to keep student majors or student groups informed and to collaborate with other professors in research projects.
What is VIP? What are some test-taking tips?
How do I change my email address in Blackboard?
How do I get rid of long course lists?
What is Safe Assign?
SafeAssign is a plagiarism prevention service, offered by Blackboard to its Blackboard Learning System, Enterprise, Vista Enterprise, and CE Enterprise License clients. This service helps educators prevent plagiarism by detecting unoriginal content in student papers. In addition to acting as a plagiarism deterrent, it also has features designed to aid in educating students about plagiarism and the importance of proper attribution of any borrowed content.Â
SafeAssign is a part of the Blackboard Beyond family and is centrally hosted by Blackboard, like the rest of the Beyond products and services. Although it is a new Blackboard service, it is based on a mature and proven technology that Blackboard acquired from Sciworth Inc. (MyDropBox) and enhanced to offer even better stability, performance, and integration with other Blackboard products. Compared to other plagiarism tools, Safe Assign offers the following::
How do I submit a Safe Assignment?
To check to make sure your assignment's been submitted, go to My Grades via Course Tools. If there is an exclamation point (!) where your grade should be, that means your assignment has been received. When your instructor grades your assignment, that exclamation point will be replaced by a grade. When your assignment has been graded, go to My Grades via Course Tools. In addition to seeing your grade, you can also view the report generated by SafeAssign, detailing all potential instances of plagiarism. Simply click on the icon beneath SA Report to view this report. What types of files can I submit to Safe Assign? The following types of files can be submitted to SafeAssign:
NOTE: Word 2007 files (*.docx) are NOT supported by SafeAssign. If you are a Word 2007 user, you will have to save your document as a .doc before attempting to upload to SafeAssign.
How do I fix the problem with the Grade Center displaying the spinning "Saving..." icon indefinitely? This problem exists after a Blackboard server upgrade because your web browser may continue using an older version of the Grade Center code from your browser's cache instead of the newer, updated version that exists on the Blackboard server. To fix this problem, simply clear your browser's cache using the appropriate set of instructions below. This will force your browser to download the most up-to-date version of the Grade Center from the Blackboard server. In addition to fixing this specific problem, you should periodically clear the cache to allow your browser to function more efficiently. Internet Explorer 8
Internet Explorer 7
Internet Explorer 6
Firefox
Safari
How do I resolve various browser isses? What is the number to call if I have a cable TV problem?
When calling the Gamecock Cable trouble number, 777-0283, be sure to leave your name, which residence hall you are in, room number and phone number. Please describe the problem you are
having.
What if I have a snowy picture?
Make sure the cable between your TV and the wall jack is plugged in. If your cable is running through your VCR and then to your TV, make sure your VCR/TV button on the front of your VCR (or the
remote for the VCR) is set to TV.
What if the wall jack is broken?
Call the Gamecock Cable trouble number, 7-0283, and report it so a service technician can schedule a time to repair it.
Do I have to be in my room when the cable service guy comes?
Not necessarily, if you have left complete information on the trouble line.
I don't have a wire to connect my TV to the wall. What do I do?
The coaxial cable must be supplied by the student. Purchase one from a USC bookstore or an electronic retail store.
USC does not carry my favorite channel, who do I talk to?
Send an email to UTS@sc.edu.
I want to run a bulletin board announcement, where do I get the form?
It's on the Web at www.housing.sc.edu/bulletinrequest.asp.
I want a certain movie to play on WRHA CHANNEL 8, who do I contact?
Send an e-mail to WRHA.
What if I can't get any channels above channel 13?
Make sure your TV or VCR is set up for cable and not off-air. This is usually a menu function on your TV under Setup.
How do I know what movie is playing next?
Tune to Channel 8; the ticker is along the bottom of the screen when movies are not playing.
What browsers are supported with Content Manager?
How do I join the Content Manager Listserv?
Send an email to listserv@listserv.sc.edu and add the following to the body of the email while leaving the subject blank:
'add<space>contentm<space>youremailaddress<space>First Name<space>Last Name' EX. John Doe would enter 'add contentm jdoe@sc.edu John Doe' to the body of his email. How do I acquire a user id and password?
To receive access to Content Manager, you must have an IMS user id and password.
Why do I get a blank screen when I type in EIP.SC.EDU?
Check your Internet settings to make sure that you do not have POP UP BLOCKERS on.
Why does Content Manager tell me that I cannot connect to data base when I sign on?
Please check your password. It either is typed in wrong or has expired.
*** Please remember that all passwords must be 5-8 alpha/numeric characters and cannot have been used in the last year *** Where is a quick place to get Kofax support?
Kofax has a support website at http://www.kofax.com/support/index.asp
Where can I go to find out more about the compatible scanners and their configuration?
The Kofax website for scanners and configuration can be found at http://www.kofax.com/configurator/index.asp
Where can I get documentation on the Kofax software?
Online documents for Kofax related software can be found at http://www.kofax.com/support/docs.asp.
Why does Content Manager ask me to install ActiveX for viewing and then when I try to install it I get an applet viewer error?
www.java.comand install the most current version of java onto your computer. ActiveX is not required for viewing within Content Manager.
BACK TO TOP How do I request a listserv?
To request a listserv, fill out and submit the UTS online Listserv Request form.
Who may own a listserv?
Our contract with LISTSERV limits its use to educational, instructional, and administrative use -- frivolous lists are not supported. Students wishing to manage lists must be sponsored by a faculty or staff member acting as 'co-owner' (sponsor) of the list; this "quiet" owner is
not subscribed to the list and will not receive messages sent to the list or monitoring/error reports from LISTSERV related to the list.
The sponsor provides us with an additional contact in case of problems with the list. The name and email address of the faculty/staff sponsor must be included in the request for a student-owned list. We do not support lists managed solely by individuals external to USC.
As a University resource, use of LISTSERV is governed by computer and communications policies of the University. Guidelines for student use and official University policies are accessible from the web at http://www.sc.edu/OIT/ under the Policies link. How does a listserv work?
A listserv is an electronic discussion list that is available to people by subscription. By subscribing to a listserv group, you will receive copies of emails that are posted to the group's listserv. Some listservs allow any member to post an email, which will then be broadcast to all other members of the group. Other listservs restrict information that can be posted and broadcast. Subscribers also have the ability to unsubscribe at any time.
How do I manage a list?
For support information on creating and managing a listserv list, visit our Listserv page
.
How do I send email to a LISTSERV?
To send mail to the list of subscribers on a LISTERV just email listname@LISTSERV.SC.EDU. Substitute the list name for listname.
What is the web address for the Listserv portal?
The UTS listserv portal can be accessed at: http://listserv.sc.edu
How do I subscribe to a LISTSERV?
You can subscribe to a USC class LISTSERV list by emailing LISTSERV@LISTSERV.SC.EDU and entering in the body of the message the command SUB listname yourfirstname yourlastname. Substitute the list name for listname, your first name for yourfirstname and your last name for yourlastname. You'll be emailed a confirmation.
Where can I get support for Listserv?
For listserv support, you can visit our Listserv page, or contact the UTS Help Desk at 777-1800, or email at helpdesk@sc.edu.
BACK TO TOP What does the University Mainframe provide?
The UTS IBM Enterprise Mainframe runs special administrative and database programs for the University. You can access the mainframe system if you have an authorized University mainframe account, and run the 3270 Telnet Client software.
What is IMS and CMS?
How do I get or manage a University Mainframe account? If you do not have a University Mainframe account, you may apply for one through VIP:
How do I change or reset my Mainframe account password?
How do I access the University Mainframe? You can access the University Mainframe through the Internet using a Telnet 3270 emulation package. This software is available to University faculty, staff, at no charge through VIP. You may select to download the software, or have it mailed to you. To obtain the Telnet software:
How do I access the Mainframe when I am on the campus network? You can access the University Mainframe through the University network using Telnet software (see How do I access the University Mainframe). You should check with your departmental network manager to be sure your computer is configured to run the Telnet software. If your office computer is maintained under a UTS Service Level Agreement, you can contact the UTS Help Desk at 803-777-1800, or via email at helpdesk@sc.edu for assistance. Configuration:
How do I get my computer connected to the Internet from my residence hall?
Do I need special equipment to get connected in the residence halls?
Make sure you have an ethernet connection or wireless card to connect to University network. To connect to the Internet using a WIRED connection, you will need a Cat5e patch cable (at least 25 feet).
What are USC's policies regarding computer use?
To view the University of South Carolina Student Guidelines for Responsible Computing, go to click here.
Go to http://www.sc.edu/dmca.html to view to Guidelines for Use of Copyrighted Material. My data jack doesn't appear to be working. What do I do?
Check the physical connection. Make sure your patch cord is connected to the phone jack rather than the data jack (these may be labeled, but try your phone in both and when you get a dial tone, use the other jack for your computer connection). If you are still having problems, contact the UTS Help Desk at (803) 777-1800.
I have had AOL (or another ISP's software) installed on my system. Will this conflict with using the University's Internet service provided in the residence halls?
For most systems, there should be no conflicts; however, you will not use a modem to connect to the Internet for your residence hall room. If you do have problems connecting to the network, you should contact the University Technology Services Help Desk at http://helpdesk.uts.sc.edu or by calling 777-1800.
How do I get my computer connected to the Internet in my office? All faculty and staff at the University of South Carolina have access to the USC network. For departments under an SLA with University Technology Services, maintenance is provided along with reminder for security updates and virus patches. Contact the UTS Help Desk at 777-1800 to find out if your department is covered under a Desktop Service Level Agreement (SLA). Click here for more information about UTS support. For non-SLA colleges and departments, support is provided by your network manager. Please contact him/her for questions regarding your network access. What is a USC Network Username?
USC assigns all faculty, staff and students a unique alphanumeric ID consisting of eight characters or less and based on their first and last names. This "username" is used to authenticate individuals on University-wide systems.
Your USC network username is located in VIP . Click on Technology then "Show Me Network Username and password." You can set or reset your password here. Do I have a USC Network Username?
If you are faculty or staff at USC your USC Network Username should be listed on VIP .
If you are a student and have registered for at least one course at USC your USC Network Username should be listed at VIP as well. Note: There is a brief delay of a few days between when a student signs up for a course, and when the USC Network Username is assigned. Also your USC Network Username may be deleted if you have not been enrolled for a period of greater than a year. Can I change my USC Network Username?
Yes, under certain circumstances. Your Network username is assigned to you and can only be changed when your legal name has changed, your generated username is offensive or you are assigned a non-descriptive, old-style mainframe username.
What is the University VPN?
The University of South Carolina provides a Virtual Private Network (VPN) for secure data access to private information. A VPN builds a data "tunnel" through public/private networks. Data traveling through the VPN is encrypted to provide security and protection from unauthorized access or data "snooping".
Who can use the VPN? Authorized University of South Carolina faculty and staff may use the VPN system. Can I use the VPN for remote access to my University computer from an off-campus location? You cannot create a remote control connection to an on-campus computer without first using the VPN to connect to the University network. However, the VPN software does not provide the ability to establish remote control of a University computer from an off-campus location. To create a remote control session, or a remote desktop connection, you must first establish the VPN to the University network. Then you will need to use some other remote control software, such as the services available in the computer's operating system, or install a 3rd party remote control software package. University Technology Services does not provide this software, or technical support for the remote desktop connection. It is very important that before you attempt to create remote sessions to your University computer, you contact your network administrator to determine if a remote software package is supported, and if remote use of your computer may be a violation of departmental policy. Can I plug in my game system to the University network?
If you live in a Residence Hall, you may able connect your gaming system into the University's network. You will need to plug your game system's network cable into the network jack in your Residence Hall room.
Can I plug both my game system and my computer into my network jack? Wireless network access should be available in most Residence Halls for you to access the University network on your computer without a network cable. Some Residence Hall rooms may require you to make a wired connection to your computer. If you want to be able to use your network jack for both your computer and your gaming system, you can attach a network switch to the wall jack. A switch is a device that will allow multiple network devices to share a single network jack. A network switch is different from a network router. The University does not allow network routers to be attached to Residence Hall network systems. A network switch, however, can be used. If you live in a Residence Hall, and you wish to obtain a network switch for use in your room, you should contact University Housing at 803-777-4283 or visit their website at http://www.housing.sc.edu/. If your room has only one network jack, Housing will provide you with a switch for your room. For Residence Hall network information, go to: http://www.housing.sc.edu/rhnetworkinfo.asp Use of a network router on the University network may result in your network access being blocked by University Technology Services. Where can I get information on adding my game system to the University Network?
If you need further information, contact the UTS Help Desk at 803-777-1800, or by email at helpdesk@sc.edu .
BACK TO TOP What type of computer should I bring?
Any computer (Mac or PC) you bring should be fine. You can purchase a new computer or bring one you already have from home. You can refer to our recommendations when bringing a computer or check with your department or college on any specifications they may have.
What if my college wants me to have a specific computer? If your college recommends a Windows machine, but you prefer to buy a Mac, keep in mind that you can install Windows on your Mac through either Boot Camp (comes automatically with the Macintosh operating system) and/or Parallels or VM Fusion software programs. Colleges and departments also have computer labs that you can take advantage of, along with the computer lab at Thomas Cooper Library.
If your college recommends a Mac, but you prefer to have a Windows computer, you will need to use a computer lab to do any work that would specifically require a Windows operating system. Can I order my computer through USC?
University Technology Services does not sell computers. We offer recommendations and provide students Dell and Apple discounts. Computers are purchased on your own and will be shipped to the address you provide.
Do you have a loaner system if my computer breaks?
University Technology Services does not provide loaner computers. Computer labs are located throughout the USC campus and some laptops are available for rent through the Thomas Cooper Library.
What happens if my computer stops working or has a virus on it?
We can help! If you're having problems with your computer, you should first contact the UTS Help Desk at (803) 777-1800. A Help Desk technician will assist you over the phone or give you an appointment in the iCARE Center. When you bring your computer to the iCARE Center, a techncian will diagnose any problem and help remove viruses that are on your computer. You can also walk-in to UTS and the iCARE Center. Walk-ins will be seen as technicians are available.
What should I have on or with my computer? UTS recommends the following for your computer:
What antivirus software does the University recommend?
Students using the University network are required to use antivirus software. While most antivirus software is accepted, USC recommends the use of Trend Micro OfficeScan antivirus software for Windows operating systems. USC recommends the use of McAfee Virex for Macintosh operating systems.
Where can I download the University recommended antivirus software?
All software is available for download through VIP . Click on Technology and "Show Me Software Distribution". Choose Software for Home for personal software and Software for Office for institutional use. All antivirus software is available for download at no charge.
What is Blackboard?
Blackboard is an online course management system available to the entire USC community. Every course offered at USC has a Blackboard course generated for it. USC departments and organizations may also use Blackboard to share information.
How do I login to Blackboard?
Go to blackboard.sc.edu (no www) and enter your USC network username and password (also used with your student email).
What is my Blackboard username and password? Your Blackboard username and password are the same as your USC network username/password. The USC network username /password combination controls login access to most USC college/departmental networkins, campus computer labs, as well as the Blackboard system, University email and UTS Help system. If you do not know your USC network username/password combination, or if you have forgotten your password, please follow these instructions:
How do I get my computer connected to the Internet from my residence hall?
Do I need special equipment to get connected in the residence halls?
Make sure you have an ethernet connection or wireless card to connect to University network. To connect to the Internet using a WIRED connection, you will need a Cat5e patch cable (at least 25 feet).
What are USC's policies regarding computer use?
To view the University of South Carolina Student Guidelines for Responsible Computing, go to click here.
Go to http://www.sc.edu/dmca.html to view the Guidelines for Use of Copyrighted Material. What is a USC Network Username?
USC assigns all faculty, staff and students a unique alphanumeric ID consisting of eight characters or less and based on their first and last names. This "username" is used to authenticate individuals on University-wide systems.
Your USC network username is located in VIP . Click on Technology then "Show Me Network Username and password." You can set or reset your password here. Can I plug in my game system to the University network?
If you live in a Residence Hall, you may able connect your gaming system into the University's network. You will need to plug your game system's network cable into the network jack in your Residence Hall room.
Can I plug both my game system and my computer into my network jack? Wireless network access should be available in most Residence Halls for you to access the University network on your computer without a network cable. Some Residence Hall rooms may require you to make a wired connection to your computer. If you want to be able to use your network jack for both your computer and your gaming system, you can attach a network switch to the wall jack. A switch is a device that will allow multiple network devices to share a single network jack. A network switch is different from a network router. The University does not allow network routers to be attached to Residence Hall network systems. A network switch, however, can be used. If you live in a Residence Hall, and you wish to obtain a network switch for use in your room, you should contact University Housing at 803-777-4283 or visit their website at http://www.housing.sc.edu/. If your room has only one network jack, Housing will provide you with a switch for your room. For Residence Hall network information, go to: http://www.housing.sc.edu/rhnetworkinfo.asp Use of a network router on the University network may result in your network access being blocked by University Technology Services. Where can I get information on adding my game system to the University Network?
If you need further information, contact the UTS Help Desk at 803-777-1800, or by email at helpdesk@sc.edu .
Where can I find a computer lab on the Columbia campus? Click here for a list of available computer labs on the Columbia campus. Please note that some labs are restricted to students, faculty and staff of a particular department. How can I stay up-to-date on technology news and policies at USC?
University Technology Services publishes an online newsletter, called the IT Bulletin, to alert you to computing and communications news at USC. These articles and other announcement can all be found on the UTS home page.
What software is available through University Technology Services? How can I get a landline phone service and voice mail connected in my residence hall room?
Landline phone service inside the residence hall rooms is available by request only and is an additional charge.
I will be living off-campus. What phone service is available to me?
USC does not provide long distance service for students living off campus.
I'm having trouble with my phone services. What do I do?
Is long distance service available? Yes. University phone service offers 9+ long distance service. Students can sign up for personal billing numbers (PBN's) to use for domestic long-distance calls or the 9+ long distance calling cards for international calls. You can sign up for these services through VIP under the Technology link. Can I setup my mobile device on the University network? Yes. Make sure to choose the "uscstudent" or "uscfacstaff" SSID to connect to the correct wireless network. AT&T users can use the AT&T wireless network as available. I received an email asking me for my username and password. What should I do?
This is called a "phishing" email (click here for definition of "phishing"). It is a scam. Do not reply to it! You should never tell your password to ANYONE, not even to a real USC staff member. No one has a legitimate reason to know your password.
If you believe that the phishing email is designed well enough to fool some of our USC community into telling their password, we want to know! Please send a copy of the original phishing email to phishing@sc.edu . When you forward an email to us, it is important that you use "Forward as Attachment" instead of the normal "Forward" button; the normal "Forward" process will destroy valuable information that we need in order to investigate the matter. Where can I find more information about security @ USC?
For information about security, please visit http://security.sc.edu .
BACK TO TOP For information about protecting your identity, please visit http://www.sc.edu/identity . What is IBM OnDemand?
OnDemand is a software package that enables you to look at production output from your desktop. You can also easily search/browse reports with this product. You have immediate access to production reports when they have completed executing; you no longer have to wait on hand delivery of these reports to get your information. For more information on OnDemand you may visit IBM's web site at http://www.software.ibm.com/data/ondemand/
What are the requirements for my OnDemand (IMS) password?
Passwords must be 5-8 alpha/numeric characters that have not been used in the last 12 months. OnDemand will not accept non alpha/numeric characters.
What do I need to use OnDemand?
In order to use OnDemand you will need to download the OnDemand client software located on VIP.SC.EDU. If you are a Mac user, you can access OnDemand through a web version located at https://mvs.sc.edu/logon.htm
How do I acquire a user id and password?
Please check VIP.SC.EDU under technology and mainframe to see if you currently have an IMS user id and password. If not, click here for more information and to request a user id.
Who is allowed access to reports on OnDemand?
Only users authorized by a department will be granted access to that department's reports. All requests for access must go through the initiating department. Please use the list below to determine the correct department. For access to Controllers Office and Registrar Office reports please see the Security Requests Form area
How do I get reports defined to OnDemand?
Form STD34 on the eForms website is the official request form for getting reports defined to OnDemand. Reports being defined must have a valid production Report Distribution number. Any and all information that you can provide for this form will be helpful; if you do not know all the information the OnDemand Report Administrator will gather the rest of the information after the request is received. The authorizing department head must sign the request form before any report will be loaded to OnDemand. All OnDemand requests must go through the department that owns the report.
How long is data available on OnDemand?
The length of time data is available to the user is decided by the owner of the report. Data can be kept anywhere from 3 days to 10 years. Required files are kept permanently.
How do I join the OnDemand Listserv?
Click here to join the OnDemand listserv.
BACK TO TOP Where can I find a computer lab on the Columbia campus? Click here for a list of available computer labs on the Columbia campus. Please note that some labs are restricted to students, faculty and staff of a particular department. How can I stay up-to-date on technology news and policies at USC?
University Technology Services publishes an online newsletter, called the IT Bulletin, to alert you to computing and communications news at USC. These articles and other announcement can all be found on the UTS home page.
What hardware is available through University Technology Services?
University Technology Services sells select telephone hardware to University departments. For other hardware, University departments should contact University Purchasing for information on departmental purchases under University and State contracts and for information on purchasing procedures.
What software is available through University Technology Services? How do I reset my Data Warehouse password? The New Data Warehouse requires you to use your Active Directory Network account to log in This is the same as your network username and password. You must go through VIP to change your password. After logging in, go to the Technology tab and click on Show Me Network Username and Password. How do I join the Financial Data Warehouse LISTSERV? Anyone can subscribe automatically simply by sending mail to: LISTSERV@LISTSERV.SC.EDU and including as the message the command: SUBSCRIBE FINANDWH firstname lastname For more information about University listserv's, please click here. How can I get a landline phone service and voice mail connected in my residence hall room?
Landline phone service inside the residence hall rooms is available by request only and is an additional charge.
What features does the University landline phone service offer?
Land line service installation includes the following:
What is the pricing for landline service during the regular school year? If you choose to have land line service installed in your residence hall room, charges for your first semester of each school year will be $82. This includes a one time installation fee of $25, and the $57 semester phone service subscription fee. Your second semester will only be charged the $57 semester phone service subscription fee.
What if I change my room? If you change your room at any time within the same residence hall - $18.75 fee for moving phone service, plus $57 per semester phone service subscription (total $75.75) If you change your room to another residence hall - $25 fee for moving phone service, plus $57 per semester phone service subscription (total $82). Are the landline service charges different for Maymester, Summer I, and Summer II? Yes. During any term (Maymester, Summer I and Summer II) your one-time connection fee will be $25. Phone service subscription fee per semester for each term is $19. For instance, if you chose telephone service for Summer I and Summer II, you would be charged $44 for Summer I service ($25 installation plus $19 subscription fee), and $19 for Summer II service. If you change your residence hall during that time, you will be charged an additional $18.75 fee for moving phone service. How long does my telephone service subscription last? University land line service must be renewed each semester through VIP. Phone service will be deactivated automatically on or before the first business day following commencement at the close of each term. Can I receive collect calls on my University phone service? No. The University will not allow you to receive collect calls to your University telephone service account. Can I bill calls to my University telephone number?
No. The University will not allow you to bill calls to your University telephone service account. Can I make international calls?
Yes. The University offers international calling through its 9+ Long Distance service. Rates for calls outside the United States will vary. For the rate to the country you are calling, contact the UTS Help Desk at 803-777-1800.
I will be living off-campus. What phone service is available to me?
USC does not provide long distance service for students living off campus.
Can I use an answering machine in my residence hall room?
Yes; however, if you choose to bring an answering machine on campus rather than using voice mail service, please call 7-FIXX before using it. Your telephone jack will have to be modified to recognize the machine. If your answering machine is the cause of dialtone problems to your phone, you will be charged.
I'm having trouble with my phone services. What do I do?
Is long distance service available? Yes. University phone service offers 9+ long distance service. Students can sign up for personal billing numbers (PBN's) to use for domestic long-distance calls or the 9+ long distance calling cards for international calls. You can sign up for these services through VIP under the Technology link. Can I setup my mobile device on the University network? Yes. Make sure to choose the "uscstudent" or "uscfacstaff" SSID to connect to the correct wireless network. AT&T users can use the AT&T wireless network as available. What is podcasting? The word "podcasting" refers to a collection of technologies that make it easy for people to create and publish audio and/or video content to the Web. Users can subscribe to the content to view it in a variety of different formats. These formats include RSS (Really Simple Syndication), blogging software, and MP3 files. Click here for information about how UTS can help with your podcast. With podcasting, users can produce audio and video programs for a global audience without being limited by available recording technologies. You can produce a podcast with a simple microphone or professional level studio equipment. And audiences can listen to or view podcasts over the Internet whenever they wish, and not be limited to broadcast or event schedules.
Podcasting has proven to be a useful teaching tool. Faculty can easily create and publish lectures, audio and video content as podcasts. Colleges and Departments can create informational podcasts for the general public. Students can access the podcasts when convenient, and use them to supplement written materials. Similarly, students can contribute audio materials as course work. A variety of interesting uses have emerged over the past years - both at USC and elsewhere - as early adopters have "worked the technology" in new and innovative directions. What is iTunes U @ South Carolina?
iTunes U @ South Carolina is a free, hosted service for colleges and universities that provides easy access to educational content, including lectures and interviews, 24 hours a day, 7 days a week. This service is provided through a partnership between University Technology Services and Apple, Inc. For more information see: Apple iTunes U.
I already have my own podcast. How do I put it on iTunes U @ South Carolina?
Contact us and we can help you get your podcast on iTunes U @ South Carolina.
BACK TO TOP What is changing?
UTS is implementing a network services rate beginning July 1, 2011.
How is the rate being assessed?
The rate is based on the FTE count as reported by Human Resources in November 2010. Student and temporary employees are factored and are pro-rated.
How much is the rate?
The rate for fiscal year 2011-12 is $41.00 per month per FTE.
How will the Network Services Rate be billed?
The Network Services Rate will be billed in July for the total amount for the fiscal year. Billing reports are available through the data warehouse.
What services are included in the Network Services Rate?
Campus Security and Safety Technology Network Services Will charges still be assessed for monthly voice mail services?
No. Basic voice mail is included in the Network Services Rate. Enhanced voice mail is an additional charge.
Will charges still be assessed for monthly local telephone service?
No. Local telephone service is included in the Network Services Rate.
Will charges still be assessed monthly for long distance?
No. Domestic long distance costs are covered by the Network Services Rate. International long distance costs will be assessed monthly.
Are conference bridge services affected by the Network Services Rate?
No. The conference bridge services are unchanged.
Will we be assessed a Network Services Rate for new employees we hire within the fiscal years?
No. The rate is based upon the FTE count in November of the prior year and is billed in July for the entire fiscal year. You will not be charged a Network Services Rate for new employees hired during the year.
Will there be a charge to add a data or voice line?
Yes. The costs for adding a data or voice line are not covered by the Network Services Rate.
Will there be a charge to acquire a new telephone?
Yes. The Network Services Rate does not cover telephone hardware costs.
Will departments located off campus be assessed the Network Services Rate?
Yes. All Columbia campus colleges and departments will be assessed the Network Services Rate regardless of their physical location.
BACK TO TOP I received an email asking me for my user name and password. What should I do?
This is called a "phishing" email (click here for definition of "phishing"). It is a scam. Do not reply to it! You should never tell your password to ANYONE! ... not even to a real USC staff member. No one has a legitimate reason to know your password.
If you believe that the phishing email is designed well enough to fool some of our USC community into telling their password, we want to know! Please send a copy of the original phishing e-mail to phishing@sc.edu . When you forward an email to us, it is important that you use "Forward as Attachment" instead of the normal "Forward" button; the normal "Forward" process will destroy valuable information that we need in order to investigate the matter. Oops! I replied to a phishing email. What should I do now?
This is called a "phishing" email (click here for definition of "phishing"). It is a scam. Do not reply to it!
If you ever divulge any password to anyone, you should change that password as soon as possible. For more information, please visit our security website at http://security.sc.edu . To change your USC Network password, which also functions as your email password, login to VIP (vip.sc.edu) and go to the "Technology" section.To change your USC VIP ID password, or VIP PIN, login to VIP and go to the "Personal" section. If you have divulged your Social Security Number to anyone, you should take immediate steps to protect your credit record. Finally, we want to know about this phishing e-mail so that we can warn others. Please send a copy of the original phishing e-mail to phishing@sc.edu . When you forward an e-mail to us, it is important that you use "Forward as Attachment" instead of the normal "Forward" button; the normal "Forward" process will destroy valuable information that we need in order to investigate the matter. Who manages the University firewalls?
Many of the systems traditionally considered to be a part of IT Security are actually managed by UTS Network Services. This includes firewall management.
Where can I find more information about security @ USC?
For information about security, please visit http://security.sc.edu .
For information about protecting your identity, please visit http://www.sc.edu/identity . My computer or disk seems to have a virus. What should I do?
Contact the University Technology Services Help Desk at 777-1800.
How do I request help from USC IT Security?
Please call the UTS Help Desk at (803) 777-1800 and they will route you to the correct person(s).
What are some other security contacts on campus?
What is VIP?
VIP - https://vip.sc.edu - is the secure web site that allows you to login with your USC ID and PIN or My VIP ID and Password and register for classes, pay fees, check your grades and publish your personal information in the USC Online Directory. VIP also allows you to apply for/check the status of several technology services available to USC students, including looking up your USC Network. You may also sign up for voice mail accounts and long distance service (fee-based services) under the Financial link on VIP.
How do I login to VIP?
Use a computer with an Internet connection and a browser. Open your web browser and type https://vip.sc.edu into the address field at the top. Once you are at the VIP web site, click on Login. Enter your USC Identification Number (your social security number). Active students and staff may set a My VIP ID password and from then on login using the My VIP ID rather than the SSN. Then you will need to enter either your student or employee Pin number depending on your status at the University. Lastly, click Login.
What is my PIN number for VIP?
If you have forgotten your PIN or have never logged into VIP, click on Help, I don't know my Student PIN? or What is my employee PIN? from the main VIP page.
What is My VIP ID?
The 8-digit My VIP ID can be used at the University of South Carolina as an alternative to the USC Identification number (your Social Security Number) when logging into VIP, the University's system-wide intranet/portal at http://vip.sc.edu. This new ID number is automatically generated for active students, staff, and faculty members and is a unique and permanent number that identifies each member of the University community.
BACK TO TOP To find out your 8-digit My VIP ID, you must initially log on to VIP using your USC Identification number (your Social Security Number) and PIN (the 4-digit number), and from the personal link, establish a password to accompany the My VIP ID. From that point on, the My VIP ID and password can be used to gain access to VIP. NOTE: My VIP ID is NOT the same as your Network Username/password. Windows 7: Folder Synchronization These FAQs are designed for UTS employees and departments under SLA (Service Level Agreements) using Windows 7. UTS strongly recommends the use of the Documents folder to save all work-related documents in order for proper synchronization with the UTS servers and secure data backup. How does folder synchronization work? Data that is saved to the Documents folder is synchronized on the server and backed up by the enterprise backup system. A local user cache of the data is stored locally on a user's computer. When working offline, updates to data are performed locally on the computer and later synchronized to the server. Data is saved to the server and available via local user cache on the computer. What are the benefits of folder synchronization?
What are the risks of folder synchronization? Opening or altering a single document on multiple computers simultaneously may cause synchronization issues. Data saved to Documents will be available on any UTS computer that is in Active Directory when the user logs in using their AD credentials. Is the synchronized data secured? A unique encryption key is applied to the local user cache on every computer allowing that user to access their files. What folder will be Synchronized? Documents will be the only folder synchronized and backed-up. Additional folders may be synchronized in later revisions. What types of data should be stored in the Documents folder? All work-related data should be stored in the Documents folder. All data in the Documents folder will be backed up. Will data stored in Documents be available to me when I am offline (not connected to a network)? All data stored in the Documents folder is copied into an encrypted local user cache on the computer. This data is available regardless of the network status. Where should I store data that should not be backed up to the server? Data not intended to be synchronized to the server should be stored in the Local Documents folder. Storing work-related data on the C: drive is strongly discouraged. Data stored on the C: drive is NOT backed up by UTS. What types of data should be stored in the Local Documents folder? Any data not intended to be synchronized should be stored in the Local Documents folder. Personal music, pictures and video files should NOT be stored in the Documents folder. These personal files should be stored to your local drive or external device. Is there a method for encrypting files in the Local Documents folder? Users with a business need may request an encrypted location be created in the Local Documents folder. Users will be responsible for backing up data in the Local Documents folder. Where should I save data that I DO NOT want stored in synchronized folders? Data that is not intended to be synchronized or backed up to the enterprise backup system should be stored in the Local Documents folder. It is recommended that users DO NOT save work-related data to the C: drive. User-created folders will NOT be encrypted or backed up in case of theft or hardware failure. Can I store data on the I: drive that will NOT be synchronized? I: drive-mapping will no longer be available in Windows 7. Any data that users currently store on the I: drive will be moved to the Documents folder by the technician during the deployment of Windows 7. Is there a limit to the amount of data stored in synchronized folders? Data quotas will be enabled after the deployment of Windows 7 based on the Documents folder size. How do I resolve synchronization issues? What is the available data when logging into multiple computers? All data stored in the Documents folder is available to any UTS Windows 7 users that are in Active Directory. Is data automatically backed up if it is not stored in Documents? Data backup in folders other than Documents will be the user's responsibility. Users are responsible for performing backups of data not stored in the Documents folder to external media on a regular basis to minimize the risk of data loss. For more information, visit http://windows.microsoft.com/en-US/windows7/Back-up-your-files. If a computer is shared (public access, shared by a group), how do we prevent every user from having their documents in a local user cache on that computer? Public access computers will be placed in a separate OU (Organizational Unit) in AD to prevent user data from being synchronized to a public computer Departments will identify which computers have public access. Is data visible in a user's profile if multiple users logged onto the same computer? Data saved in the Documents folder under the user profile is protected by single key encryption. Data saved in the Documents folder is cached within an encrypted location and is not accessible to other administrators Where will my USC Outlook Archives be saved? Outlook archives will be stored locally in the default location for .pst files. Backup of .pst files will be the responsibility of the user. Due to encryption issues with open databases and offline files, Outlook archives files cannot be stored in the Documents folder, therefore .pst files will not be synchronized. Outlook archives files will only be available while connected to the University Network or while using the University’s VPN (Virtual Private Network). |
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