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Office Hours:
M-F 8:30 a.m. - 5 p.m.

Service Desk Hours:
M-F 8 a.m. - 6 p.m.

iCARE Center Hours:
M-F 8:30 a.m. - 5 p.m.

1244 Blossom St.
(803) 777-1800
servicedesk@sc.edu






 

Frequently Asked Questions

If you need additional support, please contact the UTS Service Desk.

Antivirus

Is antivirus software required to access the network?

All computers that connect to the university network are required to have antivirus software installed and updated.

What antivirus software does the university recommend?

Students 
Students with Windows 7 or earlier, or a Mac, can receive a free antivirus program from UTS, purchase or download a free antivirus program from numerous locations online, or purchase antivirus software from a retail store..

Students with Windows 8 are already protected by Microsoft’s Windows Defender, a built-in feature of Windows 8. If you choose to install a different antivirus program, be sure to disable Windows Defender first.

Faculty and Staff 
Symantec Protection Suite is available on VIP for all university-owned computers. The software can also be installed on your personal home computer.

Where can I download the university recommended antivirus software?

Students 
Free antivirus software for Windows 7 and earlier, and Macs, is available from UTS.

Windows 8 users are already protected by Microsoft’s Windows Defender, a built-in feature of Windows 8. If you choose to install a different antivirus program, be sure to disable Windows Defender first.

Faculty and Staff 
Symantec Protection Suite can be downloaded from VIP on all university-owned computers and faculty and staff personal home computers.

Can I install the university's antivirus software, Symantec Protection Suite, on my home computer?

Faculty and staff can install Symantec Protection Suite on their personal home computer.

Can visiting professors use the university's antivirus software, Symantec Protection Suite?

Visiting professors and persons classified as associates can install Symantec Protection Suite on their university-owned computers.

Whom do I contact for assistance with antivirus software?

Contact the UTS Service Desk.

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Blackboard

What is Blackboard?

Blackboard is an online course management system available to the entire USC community. A Blackboard course is automatically generated for every USC course. Departments and organizations can also use Blackboard to share information or for non-academic courses.

For more information, visit the UTS Blackboard site.

How Do I Login to Blackboard?

Go to blackboard.sc.edu (no www) and enter your Network Username and password.

What is my Blackboard Username and Password?

You log in to Blackboard with your Network Username and password. For information on the Network Username and password, click here.

Why should I use Blackboard?

Blackboard can be used to supplement traditional face-to-face classroom activity or to deliver a completely online course. Blackboard includes tools for managing student communication and grades, sharing content, collaborating outside of class, administering quizzes and surveys, and communicating with email or chat. Also, Blackboard can be used as a tool to keep student majors or student groups informed and to collaborate with others on research projects.

What are some tips for taking tests on Blackboard?

What are some test-taking tips?

  • Do not open another browser or try to go to another web site while taking a test on Blackboard.
  • Do no click the back or forward buttons on your browser. Only use the buttons provided in the test. Many tests will not allow you to backtrack and clicking the back button will end your test.
  • Turn off your instant messenger or email notifications. Do not interrupt your test to respond to email. Your email software may interfere with the operation of your browser.
  • Do not leave in the middle of your test and come back to it later. If you are taking the test off campus, your Internet service provider may disconnect you from the Internet if your browser is idle for too long.
  • Avoid taking tests between 4 and 7 a.m. Nightly processes are running at that time and can slow response times.
  • Be patient when submitting an answer. Clicking multiple times can cause problems or can be seen as an attempt to backtrack.

How do I change my email address in Blackboard?

  1. Log in to Blackboard.
  2. In the Tools module, click on Personal Information.
  3. Click Edit Personal Information.
  4. Type in your preferred email address in the email field.
  5. Click Submit.

How do I hide a course in my Course List?

  1. Log in to Blackboard.
  2. Choose the Courses tab.
  3. Click the Manage My Courses Module Settings icon that appears on the top, right of the Course List module when you move your pointer over the module.
  4. Locate the row for the course you want to hide and clear the check box in the Course Name column.
  5. Be sure all check marks are cleared in that course's row.
  6. Repeat for each course you want to hide.
  7. Click Submit when finished.

What is Safe Assign?

SafeAssign is a plagiarism prevention service on Blackboard that detects unoriginal content in student papers. In addition to deterring plagiarism, SafeAssign also includes features designed to aid in educating students about plagiarism and the importance of proper attribution of any borrowed content.

How does SafeAssign Work?

Instructors can directly submit assignments through SafeAssign or can create a link for students to submit SafeAssignments. Once an assignment is submitted, SafeAssign compares it against a set of academic papers to identify areas of overlap between the submitted assignment and existing works. After the paper has been processed, an originality report will be available detailing the percentage of text in the submitted paper that matches existing sources. The report also shows the suspected sources of each section of the submitted paper that returns a match.

Note: It is important to read the report carefully and investigate whether or not the block of text is properly attributed.

How do I submit a Safe Assignment?

  1. Click on the View/Complete link below the Assignment. SafeAssignments are identified with a green checkmark.
  2. Either type or copy and paste the comments in the comments field, if desired.
  3. Browse to select a file to submit. Please avoid from using special characters (#, &, ?, =, etc.) in filenames.
  4. You can volunteer to submit your paper to the Global Reference Database by selecting the check box. After your paper is submitted, it will be included in future plagiarism checks for every university using SafeAssign.
  5. If you do not check Global Reference Database, your paper will only be added to USC’s database and will be included in future SafeAssign checks for all USC Blackboard courses.
  6. Click Submit.

Note: Please be aware that some browsers such as Internet Explorer may ask you to respond to a security question before you can submit your paper. After responding to the security question, you may be required to start over with your SafeAssign submission.

You can verify that your assignment was received in My Grades under Tools. An exclamation point (!) in the grade column indicates the assignment was received. Once the instructor grades the assignment, the exclamation point will be replaced by your grade.

After your assignment has been graded, you can view a SafeAssign report that details potential instances of plagiarism. To view the report, simply click on the icon in the SA Report column.

What types of files can I submit to Safe Assign?

The following types of files can be submitted to SafeAssign:

  • Microsoft Word (*.doc and *.docx)
  • PDF (*.pdf)
  • Rich Text Format (*.rtf)
  • Plain Text (*.txt)
  • Web page (*.htm and *.html)
  • A ZIP file containing multiple files in any of the above formats (*.zip)

Note: Do not use any special characters (@, #, &, etc.) or spaces in your document filename. Only use letters and numbers, e.g. Assignment1.doc.

How do I fix the problem with the Grade Center displaying the spinning "Saving..." icon indefinitely?

This problem may occur if the Grade Center is upgraded on the Blackboard server and an older version is cached in your browser. This problem is easily fixed by clearing your browser’s cache which will prompt your browser to download the new version of the Grade Center from the Blackboard server.

In addition to fixing this specific problem, you should periodically clear the cache to allow your browser to function more efficiently.

Internet Explorer 8

  1. Once your browser is open, click the Tools menu and select Internet Options.
  2. Make sure the General tab is selected.
  3. Under "Browsing history" click "Delete"
  4. In the new window, make sure there is a check mark beside Temporary Internet files.
  5. Click the "Delete" button at the bottom of the window.

Internet Explorer 7

  1. Once your browser is open, click the Tools menu and select Internet Options.
  2. Make sure the General tab is selected.
  3. Under "Browsing History" click "Delete"
  4. In the new window, click Delete Files in the Temporary Internet Files section.

Internet Explorer 6

  1. Once your browser is open, click the Tools menu and select Internet Options.
  2. Make sure the General tab is selected.
  3. Click Delete Files in the Temporary Internet Files section.

Firefox

  1. Once your browser is open, click the Tools menu and select Clear Private Data
  2. Make sure that "Cache" is checked.
  3. Click Clear Private Data Now.

Safari

  1. Once your browser is open, click the Safari menu and select Empty Cache
  2. Confirm the action by clicking Empty in the pop-up window

How do I resolve browser issues?

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Cable Television

What is the number to call if I have a cable TV problem?

If you are a student living in a residence hall, please call 7-FIXX to report all cable television problems. All other cable television customers should call 7-1800 to report problems or to request service.

What if I have a snowy picture?

Make sure the cable between your TV and the wall jack is plugged in. If your cable is running through your VCR and then to your TV, make sure your VCR/TV button on the front of your VCR (or the remote for the VCR) is set to TV.

What if the wall jack is broken?

If you are a student living in a residence hall, please call 7-FIXX to report all cable television problems. All other cable television customers should call 7-1800 to report problems or to request service.

Do I have to be in my room when the cable service guy comes?

Not necessarily, if you have left complete information on the trouble line.

I don't have a wire to connect my TV to the wall. What do I do?

The coaxial cable must be supplied by the student. Purchase one from a USC bookstore or an electronic retail store.

USC does not carry my favorite channel, who do I talk to?

Send an email to UTS@sc.edu.

I want to run a bulletin board announcement, where do I get the form?

I want a certain movie to play on WRHA CHANNEL 8, who do I contact?

Send an email to WRHA.

What if I can't get any channels above channel 13?

Make sure your TV or VCR is set up for cable and not off-air. This is usually a menu function on your TV under Setup.

How do I know what movie is playing next?

Tune to Channel 8; the ticker is along the bottom of the screen when movies are not playing.

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Content Manager

What browsers are supported with Content Manager?

  • Internet Explorer 7, Internet Explorer 6 SP1, Netscape 7.0.2 on Windows XP,
    or Windows Vista.
  • Safari 1.2 on Mac OS.
  • Mozilla 1.4.3 on Linux.
  • Firefox is not supported.

How do I join the Content Manager Listserv?

Send an email to listserv@listserv.sc.edu and add the following to the body of the email while leaving the subject blank:

'add<space>contentm<space>youremailaddress<space>First Name<space>Last Name'
EX. John Doe would enter 'add contentm jdoe@sc.edu John Doe' to the body of his email.

How do I acquire a user id and password?

To receive access to Content Manager, you must have an IMS user id and password.
  1. You may first want to check VIP to see if you currently have an user id. If you have an existing user id, you can then reset your password from VIP or from the mainframe option #7.
  2. Click here for the correct form from UTS to request an IMS user id. Use the "IMS User Request" form. Complete all necessary information. (NOTE: If you do not know the information, please ask your supervisor or manager or contact the UTS Service Desk at 803-777-1800).
  3. Fax form to 803-777-2626 and UTS will contact you with your new user id and temporary password. Please allow 1 - 2 business days for processing.
  4. Once you receive your user id and password, sign on to the system for the first time. The system will tell you that your password has expired and will ask you for a new one. Your password must be 5-8 characters in length and must begin with an alphanumeric character. The system will ask you to enter your password twice for verification.**
    If you ever forget your password or need it reset please call the UTS Servkce Desk at 803-777-1800, go to VIP or option #7 from the mainframe menu. Your password will automatically expire every 60 days. Previously used passwords may not be used again.
Your user id will be revoked if you do not use it for 120 days. Call the UTS Service Desk at 803-777-1800 to request that it be activated again if this should happen. To receive access to Content Manager you must have a mainframe user id and password.

Why do I get a blank screen when I type in EIP.SC.EDU?

Check your Internet settings to make sure that you do not have POP UP BLOCKERS on.

Why does Content Manager tell me that I cannot connect to data base when I sign on?

Please check your password. It either is typed in wrong or has expired.
*** Please remember that all passwords must be 5-8 alpha/numeric characters and cannot have been used in the last year ***

Where is a quick place to get Kofax support?

Kofax has a support website at http://www.kofax.com/support/index.asp

Where can I go to find out more about the compatible scanners and their configuration?

The Kofax website for scanners and configuration can be found at http://www.kofax.com/configurator/index.asp

Where can I get documentation on the Kofax software?

Online documents for Kofax related software can be found at http://www.kofax.com/support/docs.asp.

Why does Content Manager ask me to install ActiveX for viewing and then when I try to install it I get an applet viewer error?

Go to www.java.com and install the most current version of java onto your computer. ActiveX is not required for viewing within Content Manager.
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Listserv

How do I request a listserv?

To request a listserv, fill out and submit the UTS online Listserv Request form.

Who may own a listserv?

Our contract with LISTSERV limits its use to educational, instructional, and administrative use -- frivolous lists are not supported. Students wishing to manage lists must be sponsored by a faculty or staff member acting as 'co-owner' (sponsor) of the list; this "quiet" owner is not subscribed to the list and will not receive messages sent to the list or monitoring/error reports from LISTSERV related to the list. The sponsor provides us with an additional contact in case of problems with the list. The name and email address of the faculty/staff sponsor must be included in the request for a student-owned list. We do not support lists managed solely by individuals external to USC.

As a University resource, use of LISTSERV is governed by computer and communications policies of the University. Guidelines for student use and official University policies are accessible from the web at http://www.sc.edu/OIT/ under the Policies link.

How does a listserv work?

A listserv is an electronic discussion list that is available to people by subscription. By subscribing to a listserv group, you will receive copies of emails that are posted to the group's listserv. Some listservs allow any member to post an email, which will then be broadcast to all other members of the group. Other listservs restrict information that can be posted and broadcast. Subscribers also have the ability to unsubscribe at any time.

How do I manage a list?

For support information on creating and managing a listserv list, visit our Listserv page .

How do I send email to a LISTSERV?

To send mail to the list of subscribers on a LISTERV just email listname@LISTSERV.SC.EDU. Substitute the list name for listname.

What is the web address for the Listserv portal?

The UTS listserv portal can be accessed at: http://listserv.sc.edu

How do I subscribe to a LISTSERV?

You can subscribe to a USC class LISTSERV list by emailing LISTSERV@LISTSERV.SC.EDU and entering in the body of the message the command SUB listname yourfirstname yourlastname. Substitute the list name for listname, your first name for yourfirstname and your last name for yourlastname. You'll be emailed a confirmation.

Where can I get support for Listserv?

For listserv support, you can visit our Listserv page, or contact the UTS Service Desk at 803-777-1800, or email at servicedesk@sc.edu.
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Mainframe

What does the University Mainframe provide?

The UTS IBM Enterprise Mainframe runs special administrative and database programs for the University. You can access the mainframe system if you have an authorized University mainframe account, and run the 3270 Telnet Client software.

What is IMS and CMS?

  • IMS is the IBM Information Management System devoted to administrative applications and University databases.
  • CMS/VM is the IBM Virtual Machine/Conversational Monitoring System, which provides a text editor and batch job submission system for authorized University faculty, staff, and students to access programming languages and data stored on the system.

How do I get or manage a University Mainframe account?

If you do not have a University Mainframe account, you may apply for one through VIP:

  1. Log in to VIP
  2. Click on the listing for Technology
  3. Click on the link for Mainframe Computer Account Administration (IMS, CMS)
  4. Follow the instructions on that page to determine if you already have a Mainframe account, or if you need to apply for an account.

How do I change or reset my Mainframe account password?

  1. Log in to VIP
  2. Click on the listing for Technology
  3. Click on the link for Mainframe Computer Account Administration (IMS, CMS)
  4. Follow the instructions to reset your Mainframe password.
    • It can take up to 30 minutes for the system to reset your password. If you need to have your password reset immediately, contact the UTS Service Desk at 803-777-1800.

How do I access the University Mainframe?

You can access the University Mainframe through the Internet using a Telnet 3270 emulation package. This software is available to University faculty, staff, at no charge through VIP. You may select to download the software, or have it mailed to you.

To obtain the Telnet software:

  1. Log in to VIP
  2. Click on the listing for Technology
  3. Click on the link for Software Distribution
  4. Select the listing for Software for Work
  5. Click on Mainframe Connectivity
  6. Select your the Telnet software for your computer.
    • PC/Windows users select Hummingbird Host Explorer.
    • Apple/Mac users select Brown tn3270.
    • Fill out the form and then select your deliver method. If you have problems, you may contact the UTS Service Desk at 803-777-1800.

How do I access the Mainframe when I am on the campus network?

You can access the University Mainframe through the University network using Telnet software (see How do I access the University Mainframe).

You should check with your departmental network manager to be sure your computer is configured to run the Telnet software.

If your office computer is maintained under a UTS Service Level Agreement, you can contact the UTS Service Desk at 803-777-1800, or via email at servicedesk@sc.edu for assistance.

Configuration:

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Network / Internet Access

What are USC's policies regarding computer use?

Click here for USC’s information technology standards, procedures, and guidelines.

The Guidelines for Use of Copyrighted Material are available here.

How do I connect my computer to the Internet in my residence hall?

What do I need to connect to the Internet in my residence hall?

Your computer will need a wireless card (e.g. 802.11b/g/n) to connect to the wireless network and an Ethernet card (e.g. 10/100/1000 Mbps) to connect to the wired network. Most new computers come with both of these cards built-in. You will also need a Cat6 Ethernet cable, to connect to the wired network. We recommend a 25 foot cable.

How do I connect to the Internet in my office?

Faculty and staff can connect to the wired or wireless network in their office. Instructions for connecting:

For assistance connecting to the network, you can contact the UTS Service Desk or your department’s information technology staff, if applicable.

My data jack does not appear to be working. What should I do?

First, check to make sure the cable is securely connected to both the computer and the data jack. Second make sure you are connected to the data jack and not the phone jack. Try both connections. Third, swap the Ethernet cable with one you know is working. If you are still having problems, contact the UTS Service Desk.

I have AOL (or another ISP's software) installed on my computer. Will this conflict with using the university network in the residence halls?

For most systems, there should be no conflicts. If you have problems connecting to the network, you should contact the UTS Service Desk.

What is a USC Network Username?

The Network Username provides access to the university network and many systems. For information, go to Network Username.

Do I have a USC Network Username?

All USC students, faculty, and staff have a Network Username. For information, go to Network Username.

Can I change my USC Network Username?

Yes, under certain circumstances. Please refer to Network Username for details.

Can I connect my gaming system to the university network?

Yes, you can connect your gaming system to the university network.

Can I connect both my gaming system and my computer to the network?

The wireless network is available in all residence halls. Most students prefer to connect their computer to the wireless network and their gaming system to the wired network. However, if you want to connect both your computer and your gaming system to the wired network, you can use a network switch.

A network switch is a device that will allow multiple network devices to share a single network jack. It is different from a network router, which is not allowed on the university network. Using a network router on the university network may result in your network access being blocked by UTS. If you need assistance in determining if you have a switch or router, please contact the UTS Service Desk.

Whom do I call if I need assistance connecting my gaming system, computer, or mobile device to the university network?

Contact the UTS Service Desk for assistance connecting to the university network.

What is the university VPN?

Virtual Private Network (VPN)  builds a data "tunnel" from a public network (e.g. hotel, airport, or coffee shop) to a private network (e.g. USC’s network). When connected to the university’s VPN, you can securely access university resources when you are off campus. The data transmitted through a VPN is encrypted to provide security and protection from unauthorized access or data "snooping.”

To use the VPN, you will need to install the VPN client on your computer. For more information and instructions, click here.

Who can use the VPN?

Faculty and staff may use the VPN. For more information and instructions, click here.

Can I use the VPN for remote access to my university computer from an off campus location?

Remote control access to your university computer is possible with the university VPN and remote control software. Contact your department’s IT staff for support for remote control software recommendations and support (see note below). UTS does not provide remote control software or technical support for remote desktop connections.

Note: It is very important that you contact your department IT staff before you purchase remote control software or attempt to create a remote session to your university computer. Your local IT staff may not support remote access and, in some cases, it is a violation of departmental policy.
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New Students - Get Connected

What type of computer should I bring to campus?

All brands of computers will work on the university network. Before purchasing a new computer, we recommend you check to make sure there are no specific requirements for your major. If not, then the computer you bring is a personal choice. If you are bringing an older computer, check the minimum recommended requirements. If you are purchasing a new computer, both Apple and Dell have great education discounts.

What if my college wants me to have a specific computer?

Certain majors may specifically recommend you bring a Mac or Windows computer. Before purchasing a new computer, we recommend you check to make sure there are no specific requirements for your major.

If your college recommends a Windows computer and you have a Mac, you can run Windows on your Mac with Boot Camp (a built-in utility in the Mac operating system), Parallels Desktop for Mac, or VMware Fusion.

For assistance, contact the UTS Service Desk.

Does UTS sell computers?

UTS does not sell computers. Both Apple and Dell provide education discounts to USC students.

Do you have a computer loaner program if my computer breaks?

Loaner laptops and iPads are available at Thomas Cooper Library. In addition, computer labs are located throughout campus and in Thomas Cooper Library. UTS does not provide loaner computers. 

What happens if my computer stops working or has a virus on it?

Contact the UTS Service Desk for assistance with your computer. A technician will assist you over the phone or you can schedule an appointment with the iCARE Center.

What should I have on my computer?

The following is required to connect to the university network:

  1. Operating system critical updates must be completed.
  2. Antivirus software must be installed and up-to-date. You can download a free antivirus program from numerous locations online, purchase a program in a retail store, or have a UTS technician install a free program for you in the iCARE Center. UTS recommends Microsoft Security Essentials for Windows and Sophos for the Mac. For more information, see the FAQ below.

UTS recommends the following:

  1. Microsoft Office is available at education discounts from UTS. You can purchase MS Office Professional Plus for Windows for $80 or MS Office 2011 for the Mac for $70 from UTS.
  2. We recommend you purchase a three-year extended warranty with your computer to cover hardware issues. We recommend the Dell extended warranty and the AppleCare Protection Plan.
  3. Backing up your files is an essential part of owning a computer, and we encourage you to back up regularly using an external drive, USB drive, CD, or cloud service.
  4. To protect against theft, the USC Police Department offers several anti-theft programs for computers and personal property.  

What antivirus software does the university recommend?

UTS recommends Microsoft Security Essentials for Windows (see note below about Windows 8) and Sophos for the Mac. The software is available for free. UTS technicians can install and configure the software for you at the iCARE Center.

Students with Windows 8 are already protected by Microsoft’s Windows Defender, a built-in feature of Windows 8. If you choose to install a different antivirus program, be sure to disable Windows Defender first.

Where can I download the university recommended antivirus software?

Microsoft Security Essentials for Windows is available online from Microsoft. Sophos for the Mac is also available online. Both programs are free. If you prefer, a UTS technician can install and configure the software for you at the iCARE Center.

Windows 8 users are already protected by Microsoft’s Windows Defender, a built-in feature of Windows 8. If you choose to install a different antivirus program, be sure to disable Windows Defender first.

Should I bring a printer to campus?

Bringing a printer to campus is a personal decision. If you decide not to bring one, you can print in numerous labs, Thomas Cooper Library, or at WEPA kiosks located on campus, including residence halls. If you decide to bring a printer, please be aware that wireless only printers are not allowed on campus. You may bring a wireless printer if it can connect to your computer via USB cable or Bluetooth, but the wireless option must be turned off.

What is Blackboard?

Blackboard is an online course management system available to the entire USC community. A Blackboard course is automatically generate for every USC course. Your professors will provide information on how Blackboard will be used in your classes.

For more information, visit the UTS Blackboard site.

How do I login to Blackboard?

Go to blackboard.sc.edu (no www) and enter your Network Username and password.

What is my Blackboard username and password?

Your login to Blackboard with your Network Username and password. The Network Username is the first part of your email address (before the @) and the password is the same as you use to log in to email.

Go to Network Username for information on locating your Network Username and setting a password.

How do I connect my computer to the Internet in my residence hall?

What do I need to connect to the Internet in my residence hall?

Your computer will need a wireless card (e.g. 802.11b/g/n) to connect to the wireless network and an Ethernet card (e.g. 10/100/1000 Mbps) to connect to the wired network. Most new computers come with both of these cards built-in. You will also need a Cat6 Ethernet cable, to connect to the wired network. We recommend a 25 foot cable.

What are USC's policies regarding computer use?

To view the USC Guidelines for Responsible Computing, click here.

To view the Guidelines for Use of Copyrighted Material, click here.

What is a Network Username?

The Network Username provides access to the university network and many systems. For information, go to Network Username.

Can I connect my gaming system to the university network?

Yes, you can connect your gaming system to the university network.

Can I connect both my gaming system and my computer to the data jack in my residence hall?

The wireless network is available in all residence halls. Most students prefer to connect their computer to the wireless network and their gaming system to the wired network. However, if you want to connect both your computer and your gaming system to the wired network, you can use a network switch.

A network switch is a device that will allow multiple network devices to share a single network jack. It is different from a network router, which is not allowed on the university network. Using a network router on the university network may result in your network access being blocked by UTS. If you need assistance in determining if you have a switch or router, please contact the UTS Service Desk.

Where can I get information on adding my gaming system, computer, or mobile device to the university network?

Contact the UTS Service Desk for assistance with connecting to the network.

Where can I find a computer lab on campus?

There are numerous computer labs on campus and each are operated independently. Some labs are restricted to students enrolled in specific courses or colleges.

For a limited list of labs on campus including Thomas Cooper Library, click here. You should also check with your college for labs specific to your college, major, or classes.

How can I stay up-to-date on technology news and policies at USC?

For up-to-date technology information, visit:
UTS – University Technology Services
Division of IT – The Division of Information Technology

You can also friend UTS on Facebook and follow us on Twitter.

What software is available through University Technology Services?

Click here for information on software available to students through UTS.

How can I get a landline phone service and voicemail connected in my residence hall room?

Landline phone service in residence hall rooms is available upon request for an additional charge. Contact the UTS Service Desk for current rates and to request the service.

I'm having trouble with my phone services. What do I do?

  • Click here for information on voicemail.
  • Click here for information on telephone services.
Contact the UTS Service Desk.

Is long distance service available?

Students can sign up for domestic or international long-distance. Contact the UTS Service Desk for current rates and to request the service.

Can I connect to the university wireless network on my mobile device?

You can connect to the university wireless network on a mobile device such as a tablet or smartphone. For information on connecting to the network, click here.

I received an email asking me for my username and password. What should I do?

This is called a "phishing" email  and is a scam. Do not reply to the message or click any links in the message! You should never tell your password to anyone. University offices will not ask for your password.

For more helpful information, visit Information Security.

Where can I find more information about security at USC?

For more helpful information, visit Information Security.

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OnDemand

What is IBM OnDemand?

OnDemand is a software package that enables you to look at production output from your desktop. You can also easily search/browse reports with this product. You have immediate access to production reports when they have completed executing; you no longer have to wait on hand delivery of these reports to get your information. For more information on OnDemand you may visit IBM's web site at http://www.software.ibm.com/data/ondemand/

What are the requirements for my OnDemand (IMS) password?

Passwords must be 5-8 alpha/numeric characters that have not been used in the last 12 months. OnDemand will not accept non alpha/numeric characters.

What do I need to use OnDemand?

In order to use OnDemand you will need to download the OnDemand client software located on VIP.SC.EDU. If you are a Mac user, you can access OnDemand through a web version located at https://mvs.sc.edu/logon.htm

How do I acquire a user id and password?

Please check VIP.SC.EDU under technology and mainframe to see if you currently have an IMS user id and password. If not, click here for more information and to request a user id.

Who is allowed access to reports on OnDemand?

Only users authorized by a department will be granted access to that department's reports. All requests for access must go through the initiating department. Please use the list below to determine the correct department. For access to Controllers Office and Registrar Office reports please see the Security Requests Form area

How do I get reports defined to OnDemand?

Form STD34 on the eForms website is the official request form for getting reports defined to OnDemand. Reports being defined must have a valid production Report Distribution number. Any and all information that you can provide for this form will be helpful; if you do not know all the information the OnDemand Report Administrator will gather the rest of the information after the request is received. The authorizing department head must sign the request form before any report will be loaded to OnDemand. All OnDemand requests must go through the department that owns the report.

How long is data available on OnDemand?

The length of time data is available to the user is decided by the owner of the report. Data can be kept anywhere from 3 days to 10 years. Required files are kept permanently.

How do I join the OnDemand Listserv?

Click here to join the OnDemand listserv.
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Other

Where can I find a computer lab on the Columbia campus?

There are numerous computer labs on campus and each are operated independently. Some labs are restricted to students enrolled in specific courses or colleges.

For a limited list of labs on campus including Thomas Cooper Library, click here. You should also check with your college for labs specific to your college, major, or classes.

How can I stay up-to-date on technology news and policies at USC?

For up-to-date information, visit:
UTS - University Technology Services
Division of IT - The Division of Information Technology

You can also friend UTS on Facebook and follow us on Twitter.

What hardware is available through University Technology Services?

UTS offers telephone hardware and accessories to university departments. For telephone products and accessories, visit here.

For information on computer hardware purchases, click here.

For information on purchasing procedures and university and state contract purchases, please contact the Purchasing Department.

What software is available through University Technology Services?

Click here for information on software available from UTS.

How do I reset my Data Warehouse password?

The Network Username and password is used to log in to the Data Warehouse. For information on the Network Username and password, click here.

How do I join the Financial Data Warehouse listserv?

You can subscribe to the Data Warehouse listserv by sending an mail to listserv@listserv.sc.edu. In the body of the email, type the following:

SUBSCRIBE FINANDWH firstname lastname

For information on the university listservs, click here.

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Phone/Mobile Phone

How can I get a landline phone service and voice mail connected in my residence hall room?

Landline phone service inside the residence hall rooms is available by request only and is an additional charge.
  1. Go to https://vip.sc.edu
  2. Login and select the Technology link.
  3. Click on "Show me Student Landline Phone Services"
  4. Select the term or semester you wish to order this service.
  5. Follow the appropriate links to complete your request.

What features does the University landline phone service offer?

Land line service installation includes the following:
  • Telephone port activation
  • Voice mail with 10 message capacity
  • Call waiting
  • Call hold
  • Stutter dial tone
  • Free calling within the University campus (Columbia only)
  • Free 9+ local calling
  • 911 Emergency calls to University Police

What is the pricing for landline service during the regular school year?

If you choose to have land line service installed in your residence hall room, charges for your first semester of each school year will be $82. This includes a one time installation fee of $25, and the $57 semester phone service subscription fee. Your second semester will only be charged the $57 semester phone service subscription fee.

  • Fees are charged to your student account and billed by the University registrar. You may view your land line fees and long distance charges at any time through VIP. You may pay your charges at any time, or combine them with your student fees at registration or graduation.
  • If you leave the University prior to the end of the semester, be sure to cancel your telephone service through VIP.
  • No refund will be issued for telephone service that is canceled before the end of the term.
  • Phone service will be deactivated automatically on or before the first business day following commencement at the close of each term.

What if I change my room?

If you change your room at any time within the same residence hall - $18.75 fee for moving phone service, plus $57 per semester phone service subscription (total $75.75) If you change your room to another residence hall - $25 fee for moving phone service, plus $57 per semester phone service subscription (total $82).

Are the landline service charges different for Maymester, Summer I, and Summer II?

Yes. During any term (Maymester, Summer I and Summer II) your one-time connection fee will be $25. Phone service subscription fee per semester for each term is $19. For instance, if you chose telephone service for Summer I and Summer II, you would be charged $44 for Summer I service ($25 installation plus $19 subscription fee), and $19 for Summer II service. If you change your residence hall during that time, you will be charged an additional $18.75 fee for moving phone service.

How long does my telephone service subscription last?

University land line service must be renewed each semester through VIP. Phone service will be deactivated automatically on or before the first business day following commencement at the close of each term.

Can I receive collect calls on my University phone service?

No. The University will not allow you to receive collect calls to your University telephone service account.

Can I bill calls to my University telephone number?

No. The University will not allow you to bill calls to your University telephone service account.

Can I make international calls?

Yes. The University offers international calling through its 9+ Long Distance service. Rates for calls outside the United States will vary. For the rate to the country you are calling, contact the UTS Service Desk at 803-777-1800.

I will be living off-campus. What phone service is available to me?

USC does not provide long distance service for students living off campus.

Can I use an answering machine in my residence hall room?

Yes; however, if you choose to bring an answering machine on campus rather than using voice mail service, please call 7-FIXX before using it. Your telephone jack will have to be modified to recognize the machine. If your answering machine is the cause of dialtone problems to your phone, you will be charged.

I'm having trouble with my phone services. What do I do?

Is long distance service available?

Yes. University phone service offers 9+ long distance service. Students can sign up for personal billing numbers (PBN's) to use for domestic long-distance calls or the 9+ long distance calling cards for international calls.

You can sign up for these services through VIP under the Technology link.

Can I setup my mobile device on the University network?

Yes. Make sure to choose the "uscstudent" or "uscfacstaff" SSID to connect to the correct wireless network. AT&T users can use the AT&T wireless network as available.

Click here for more information about setting up your mobile device on the University's wireless network.


Podcasting

What is podcasting?

The word "podcasting" refers to a collection of technologies that make it easy for people to create and publish audio and/or video content to the Web. Users can subscribe to the content to view it in a variety of different formats. These formats include RSS (Really Simple Syndication), blogging software, and MP3 files.

Click here for information about how UTS can help with your podcast.

With podcasting, users can produce audio and video programs for a global audience without being limited by available recording technologies. You can produce a podcast with a simple microphone or professional level studio equipment. And audiences can listen to or view podcasts over the Internet whenever they wish, and not be limited to broadcast or event schedules.

Podcasting has proven to be a useful teaching tool. Faculty can easily create and publish lectures, audio and video content as podcasts. Colleges and Departments can create informational podcasts for the general public. Students can access the podcasts when convenient, and use them to supplement written materials. Similarly, students can contribute audio materials as course work. A variety of interesting uses have emerged over the past years - both at USC and elsewhere - as early adopters have "worked the technology" in new and innovative directions.

What is iTunes U @ South Carolina?

iTunes U @ South Carolina is a free, hosted service for colleges and universities that provides easy access to educational content, including lectures and interviews, 24 hours a day, 7 days a week. This service is provided through a partnership between University Technology Services and Apple, Inc. For more information see: Apple iTunes U.

I already have my own podcast. How do I put it on iTunes U @ South Carolina?

Contact us and we can help you get your podcast on iTunes U @ South Carolina.
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Rates

What is changing?

UTS is implementing a network services rate beginning July 1, 2011.

How is the rate being assessed?

The rate is based on the FTE count as reported by Human Resources in November 2010. Student and temporary employees are factored and are pro-rated.

How much is the rate?

The rate for fiscal year 2011-12 is $41.00 per month per FTE.

How will the Network Services Rate be billed?

The Network Services Rate will be billed in July for the total amount for the fiscal year. Billing reports are available through the data warehouse.

What services are included in the Network Services Rate?

    Telecommunication Services
  • Local service
  • Long distance (domestic)
  • Voice Mail (basic)

  • Campus Security and Safety Technology
  • Emergency call boxes
  • Fire alarms
  • Security alarms
  • Elevator telephones

  • Network Services
  • On-campus network access
  • Internet access
  • Wireless network access
  • Access to high speed research networks

Will charges still be assessed for monthly voice mail services?

No. Basic voice mail is included in the Network Services Rate. Enhanced voice mail is an additional charge.

Will charges still be assessed for monthly local telephone service?

No. Local telephone service is included in the Network Services Rate.

Will charges still be assessed monthly for long distance?

No. Domestic long distance costs are covered by the Network Services Rate. International long distance costs will be assessed monthly.

Are conference bridge services affected by the Network Services Rate?

No. The conference bridge services are unchanged.

Will we be assessed a Network Services Rate for new employees we hire within the fiscal years?

No. The rate is based upon the FTE count in November of the prior year and is billed in July for the entire fiscal year. You will not be charged a Network Services Rate for new employees hired during the year.

Will there be a charge to add a data or voice line?

Yes. The costs for adding a data or voice line are not covered by the Network Services Rate.

Will there be a charge to acquire a new telephone?

Yes. The Network Services Rate does not cover telephone hardware costs.

Will departments located off campus be assessed the Network Services Rate?

Yes. All Columbia campus colleges and departments will be assessed the Network Services Rate regardless of their physical location.
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Security

I received an email asking me for my user name and password. What should I do?

This is called a "phishing" email (click here for definition of "phishing"). It is a scam. Do not reply to it! You should never tell your password to ANYONE! ... not even to a real USC staff member. No one has a legitimate reason to know your password.

If you believe that the phishing email is designed well enough to fool some of our USC community into telling their password, we want to know! Please send a copy of the original phishing e-mail to phishing@sc.edu . When you forward an email to us, it is important that you use "Forward as Attachment" instead of the normal "Forward" button; the normal "Forward" process will destroy valuable information that we need in order to investigate the matter.

Oops! I replied to a phishing email. What should I do now?

This is called a "phishing" email (click here for definition of "phishing"). It is a scam. Do not reply to it!

If you ever divulge any password to anyone, you should change that password as soon as possible. For more information, please visit our security website at http://security.sc.edu .

To change your USC Network password, which also functions as your email password, login to VIP (vip.sc.edu) and go to the "Technology" section.To change your USC VIP ID password, or VIP PIN, login to VIP and go to the "Personal" section.

If you have divulged your Social Security Number to anyone, you should take immediate steps to protect your credit record.

Finally, we want to know about this phishing e-mail so that we can warn others. Please send a copy of the original phishing e-mail to phishing@sc.edu . When you forward an e-mail to us, it is important that you use "Forward as Attachment" instead of the normal "Forward" button; the normal "Forward" process will destroy valuable information that we need in order to investigate the matter.

Who manages the University firewalls?

Many of the systems traditionally considered to be a part of IT Security are actually managed by UTS Network Services. This includes firewall management.

Where can I find more information about security @ USC?

For information about security, please visit http://security.sc.edu .
For information about protecting your identity, please visit http://www.sc.edu/identity .

My computer or disk seems to have a virus. What should I do?

Contact the UTS Service Desk at 803-777-1800.

How do I request help from USC IT Security?

Please call the UTS Service Desk at 803-777-1800 and they will route you to the correct person(s).

What are some other security contacts on campus?

  • For Emergency Services including urgent needs relating to health, fire, or crime: Dial 911 (on or off campus)
  • Privacy concerns, such as improper use or release of Social Security Numbers, passwords, credit card numbers, grades, or other personal information: Contact the UTS Service Desk
  • Stolen or vandalized property, occurring on campus: Contact the USC Police Department at 803-777-4215
  • Cyberstalking or other harrassment, occurring while victim is on campus or using the USC Network: Contact the USC Police Department at 803-777-4215
  • Student behavior, where a student is acting in a way that is disruptive, or is harmful to self or others, or has made threats of such behavior: Contact the USC Behavioral Intervention Team at 803-777-4333 or visit http://www.sc.edu/BIT .
  • Email account hijacking, for USC e-mail accounts: Contact the UTS Service Desk
  • Electronic intrusion or defacement, of USC computing equipment: Contact the UTS Service Desk
  • Other crimes, including loss of money, loss of property, or other issues: Contact the Internet Crime Complaint Center (IC3.gov), visit http://www.ic3.gov/
  • Firewall issues, making connections into or out of the USC Network: Contact the UTS Service Desk
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VIP

What is VIP?

VIP is a secure web site that allows faculty, staff, and student employees to access human resources information. Students no longer use VIP for academic purposes.

How do I login to VIP?

Go to https://vip.sc.edu and click Login. Enter your VIP ID and password (preferred) or your USC Identification Number (social security number) and PIN. Faculty and staff are encouraged to log in to VIP with their VIP ID. Before using your VIP ID, you will need to log in to VIP with your USC ID and set a VIP ID password on the Personal link. After you have set a VIP ID password, you should log in to VIP with your VIP ID and not your USC ID.

What is my PIN number for VIP?

If you have forgotten your PIN or have never logged in to VIP, click on What is my employee PIN? from the main VIP page.

What is My VIP ID?

Your VIP ID is an eight-digit number that has been automatically generated. The ID provides you access to multiple university sites.

Students
New students receive their VIP ID in their USC acceptance letter or when they have applied for financial aid.

Faculty and Staff
You must initially log on to VIP using your USC ID (SSN), select the Personal link, and choose My VIP ID and password. Once you have set a password, you should log in to VIP with your VIP ID and password.

Faculty and staff are encouraged to learn their VIP ID and use it to log in to VIP. The SSN will not be used as a login ID when the human resources portion of OneCarolina is implemented.

Note: VIP ID is NOT the same as your Network Username. For information on the Network Username and password, click here.

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Windows 7: Folder Synchronization

These FAQs are designed for UTS employees and departments under SLA (Service Level Agreements) using Windows 7. UTS strongly recommends the use of the Documents folder to save all work-related documents in order for proper synchronization with the UTS servers and secure data backup.

How does folder synchronization work?

Data that is saved to the Documents folder is synchronized on the server and backed up by the enterprise backup system. A local user cache of the data is stored locally on a user's computer. When working offline, updates to data are performed locally on the computer and later synchronized to the server.

Data is saved to the server and available via local user cache on the computer.

What are the benefits of folder synchronization?

  • Data saved in the Documents folder is stored on the server and backed up to enterprise backup system.
  • Data saved in the Documents folder will be available to that user on any UTS Windows 7 computer in AD (Active Directory) when the user is logged in using their AD credentials.
  • Data saved in the Documents folder is available without VPN access.
  • Data previously stored on the I: drive will be consolidated with the data in the Documents folder.
  • Eliminates the need for data stored in the Documents folder to be manually transferred in the event of a computer reimage or replacement.

What are the risks of folder synchronization?

Opening or altering a single document on multiple computers simultaneously may cause synchronization issues.

Data saved to Documents will be available on any UTS computer that is in Active Directory when the user logs in using their AD credentials.

Is the synchronized data secured?

A unique encryption key is applied to the local user cache on every computer allowing that user to access their files.

What folder will be Synchronized?

Documents will be the only folder synchronized and backed-up.

Additional folders may be synchronized in later revisions.

What types of data should be stored in the Documents folder?

All work-related data should be stored in the Documents folder.

All data in the Documents folder will be backed up.

Will data stored in Documents be available to me when I am offline (not connected to a network)?

All data stored in the Documents folder is copied into an encrypted local user cache on the computer. This data is available regardless of the network status.

Where should I store data that should not be backed up to the server?

Data not intended to be synchronized to the server should be stored in the Local Documents folder.

Storing work-related data on the C: drive is strongly discouraged.

Data stored on the C: drive is NOT backed up by UTS.

What types of data should be stored in the Local Documents folder?

Any data not intended to be synchronized should be stored in the Local Documents folder.

Personal music, pictures and video files should NOT be stored in the Documents folder. These personal files should be stored to your local drive or external device.

Is there a method for encrypting files in the Local Documents folder?

Users with a business need may request an encrypted location be created in the Local Documents folder.

Users will be responsible for backing up data in the Local Documents folder.

Where should I save data that I DO NOT want stored in synchronized folders?

Data that is not intended to be synchronized or backed up to the enterprise backup system should be stored in the Local Documents folder.

It is recommended that users DO NOT save work-related data to the C: drive.

User-created folders will NOT be encrypted or backed up in case of theft or hardware failure.

Can I store data on the I: drive that will NOT be synchronized?

I: drive-mapping will no longer be available in Windows 7.

Any data that users currently store on the I: drive will be moved to the Documents folder by the technician during the deployment of Windows 7.

Is there a limit to the amount of data stored in synchronized folders?

Data quotas will be enabled after the deployment of Windows 7 based on the Documents folder size.

How do I resolve synchronization issues?

What is the available data when logging into multiple computers?

All data stored in the Documents folder is available to any UTS Windows 7 users that are in Active Directory.

Is data automatically backed up if it is not stored in Documents?

Data backup in folders other than Documents will be the user's responsibility. Users are responsible for performing backups of data not stored in the Documents folder to external media on a regular basis to minimize the risk of data loss. For more information, visit http://windows.microsoft.com/en-US/windows7/Back-up-your-files.

If a computer is shared (public access, shared by a group), how do we prevent every user from having their documents in a local user cache on that computer?

Public access computers will be placed in a separate OU (Organizational Unit) in AD to prevent user data from being synchronized to a public computer

Departments will identify which computers have public access.

Is data visible in a user's profile if multiple users logged onto the same computer?

Data saved in the Documents folder under the user profile is protected by single key encryption.

Data saved in the Documents folder is cached within an encrypted location and is not accessible to other administrators

Where will my USC Outlook Archives be saved?

Outlook archives will be stored locally in the default location for .pst files. Backup of .pst files will be the responsibility of the user.

Due to encryption issues with open databases and offline files, Outlook archives files cannot be stored in the Documents folder, therefore .pst files will not be synchronized.

Outlook archives files will only be available while connected to the University Network or while using the University’s VPN (Virtual Private Network).

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